Jira
Tom Richardson
Senior Product Manager
Oxford
Summary
Experienced senior product manager with 15+ years in delivering B2B SaaS products to global markets. Proven ability to manage the entire product lifecycle and strategically position products for success. Demonstrates exceptional leadership and collaboration skills, resulting in successful product launches. Thrives on driving product innovation and expanding market presence.
Overview
19
19
years of professional experience
5
5
years of post-secondary education
Work History
Senior Product Manager
Once For All
London, England
05.2018 - Current
- Launched Environment Social Governance (ESG) product to over 55k organisations in UK and Europe
- Managed the migration of over 15,000 businesses to single platform following acquisitions with over £1.5m additional Annual Recurring Revenue (ARR)
- Contributed with the migration of 80k organisations from old to new platforms taking the lead on migrating over API and demonstrating features to new customers
- Introduced Aha! to the business to collect feedback over 2k customer ideas to help inform future roadmap
- Collaboration with UX designers and researchers, Scrum Teams and other stakeholders to advance new products and features to the organisation and customer base
Global Product Manager
KCS
Hungerford, West Berkshire
01.2014 - 05.2018
- Primary responsibility to develop the international market with focus on USA, Germany, and France with a budgeted revenue of £10.3 million
- Organised the product roadmap, implemented tactical strategies and monitored progress to ensure necessary changes were prioritised and completed efficiently, and feedback from customers was provided to relevant teams
- Managed a team of four, monitored performance and output statistics and identified areas of improvement to encourage a positive and productive working environment
- Provided product updates to over 300 attendees at annual corporate conference
- Co-managed the customer advisory board, a forum through which customers provide feedback
- Recommended and implemented solutions based on analysis of issues and implications for business
Product Manager
Achilles
Oxford, Oxfordshire
01.2012 - 01.2014
- Product Manager for supply chain mapping product which was subsequently selected from 40 providers to work with global FMCG Company across USA, Asia and Europe
- Product Lead for sales pitch to $100b business in FMCG in Switzerland and to a $56n business in Houston
- Worked with offshore development teams to build features
- Presented at conferences to over 500 attendees
- Articulated and quantified business value of product initiatives with data-driven decisions
- Monitored customer feedback, market trends and industry best practices to inform product strategy
- Supported execution of strategic initiatives in collaboration with internal and external stakeholders
Lead Project Manager
Fourth
London, England
01.2006 - 01.2012
- Promoted from team support to managing the team of project managers
- Implemented solutions globally, covering North America and Europe as well as the first implementation in South America
- Actively managed, communicated, and tracked project changes to ensure successful implementation
- Prepared monthly status reports to present formal briefings to department heads
- Developed and managed project budget, schedule, and overall work plan to realize target financial performance
- Demonstrated leadership skills to manage project resources and cultivate strong customer relationships
- Analysed project risks and developed risk management plans to mitigate delays
Education
Bsc(Hons) - Human Resource Management
University of Bath
Bath, BAS 04.2001 - 01.2006
A Levels - Psychology, Biology, Business Studies
Peter Symonds College
GSCEs - undefined
Douai Abbey School
Skills
Team Leadership
Creative Problem-Solving Techniques
Cross-Functional Collaboration
Strategy Formulation
Project Oversight
Service Excellence
Product marketing
Product Launch Planning
Data-Informed Decision Strategies
Product roadmaps
Go-to-market strategy
Competitive analysis
Market requirement research
Product development
Competitive market analysis
Training Qualifications
- Managing Innovative Technology, University of Oxford
- Product Management Excellence, Product Focus
- PRINCE2 Practitioner, PeopleCert
- Gherkin Fundamentals, Plural Sight
- Coaching and Mentoring
- Depth Interviewing Skills, Social Research Association
- Roadmap Planning and Strategy, Udemy
- Reporting Qualitative Data, Social Research Association
- Management Development, Internal
- Best Practice Artificial Intelligence
- Introduction to Generative AI, Google
- Introduction to Responsible AI, Google
- Introduction to large language models, Google
- Foundation – Data, Data, Everywhere, Google
Volunteering Experience
Volunteer Scientist Ock River Partnership - Oxfordshire
10/2024 - current
- The Ock Catchment Partnership is a group of local organisations and individuals working together using the Catchment Based Approach to plan and deliver activities and projects in the Ock.
Chairperson Local Charity - Oxfordshire
01/2018 - 01/2024
- Prepared budgets for approval, including those for funding and implementation of programs.
- Addressed legal and managerial issues with external agencies.
Software
Confluence
Aha!
Miro
Axure RP
Figma
Microsoft Office
Postman
Timeline
Senior Product Manager
Once For All
05.2018 - Current
Global Product Manager
KCS
01.2014 - 05.2018
Product Manager
Achilles
01.2012 - 01.2014
Lead Project Manager
Fourth
01.2006 - 01.2012
Bsc(Hons) - Human Resource Management
University of Bath
04.2001 - 01.2006
A Levels - Psychology, Biology, Business Studies
Peter Symonds College
GSCEs - undefined
Douai Abbey School
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