Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
Generic

Tom Osborne

Eastleigh,Hampshire

Summary

Dedicated professional with a strong focus on client satisfaction and safety compliance, adept at efficient coordination and strategic planning. Demonstrates exceptional problem-solving and communication skills, ensuring seamless delivery routing and inventory management. Proficient in the use of GPS applications and hand-held scanners, adaptable to route changes while maintaining calm under pressure. Committed to enhancing customer service through effective time efficiency and paperwork organisation.

Overview

8
8
years of professional experience

Work history

Porter

Bradbeers Rental/Removals
Romsey, Hampshire
04.2025 - Current
  • Provided excellent customer service for enhanced patron satisfaction.
  • Moved heavy furniture or equipment, aiding room set-up for events.
  • Helped in setting up rooms for meetings or special events.
  • Responded swiftly to requests for porter services from various departments.
  • Facilitated efficient movement of goods between different areas of the establishment.

Line picker

Collards
Southampton, Hampshire
06.2022 - Current
  • Remained alert throughout shifts minimising potential mishaps due to lack of concentration.
  • Kept workspace clean, ensured compliance with health and safety protocols at all times.
  • Maintained good physical fitness enabling ability to stand prolonged periods and lift heavy objects regularly.
  • Conducted routine maintenance on equipment to prevent breakdowns and maintain workflow consistency.

Drivers Mate

Argos/Flexible people Recruitment
Southampton, Hampshire
03.2024 - 11.2025
  • Followed all company policies whilst maintaining professional conduct at all times, upheld brand reputation.
  • Ensured safety during transit with careful handling of goods.
  • Provided support in navigating busy roads to expedite journey times.
  • Assisted with loading and unloading for smoother deliveries.
  • Carried out paperwork accurately to ensure proper records were kept.
  • Liaised with central base regarding any issues or disruptions for quick problem resolution.
  • Completed training in heavy lifting techniques; avoided potential injuries on the job.
  • Offered customer service on delivery routes for better client relations.
  • Utilised GPS devices effectively, ensured accurate directions followed.
  • Supported driver to achieve punctual delivery schedules.
  • Responded promptly to sudden changes in routes or delivery schedules, minimised delays.
  • Performed manual labour, increased efficiency.
  • Checked goods against inventory lists for error-free dispatches.
  • Carefully checked items against delivery documentation to minimise misdeliveries.
  • Liaised with customers to determine suitable delivery times and communicate special instructions, providing updates en route as needed.

Refuse loader

Southampton City Council/Berry Recruitment
Southampton, Hampshire
03.2018 - 04.2019
  • Operated hydraulic lifting equipment for ease of collection from large bins.
  • Lifted heavy items safely, adhering strictly to manual handling regulations to avoid injury.
  • Maintained cleanliness in local community by collecting and disposing of household waste.
  • Emptied wheelie bins into refuse lorries, maintained tidy streetscape appearance.
  • Loaded refuse onto trucks for efficient disposal at waste management facilities.
  • Ensured clean loading area with regular sweeping and washing down of vehicle body.
  • Followed health and safety guidelines, improved overall crew safety record.
  • Assisted driving team in navigating narrow streets for swift rubbish pick-up.
  • Reported issues such as non-collection, damaged bins or missed collections to supervisor immediately to ensure customer satisfaction.
  • Wore protective clothing at all times to ensure personal safety whilst on the job.

Education

GCSEs -

Bitterne Park Secondary
Southampton
/2001 - /2006

Skills

  • Efficient coordination
  • Time efficiency
  • Delivery routing
  • Safety compliance
  • Customer Service
  • Trash pickup
  • Calm under pressure
  • Problem-solving
  • Communication skills
  • Strategic planning
  • Inventory management
  • Knowledge of gps applications
  • Client satisfaction focus
  • Paperwork organisation
  • Use of hand-held scanners
  • Adaptable to routes changes

Affiliations

  • Reading
  • Days out with my wife
  • Movies
  • Music
  • Video Games

Timeline

Porter

Bradbeers Rental/Removals
04.2025 - Current

Drivers Mate

Argos/Flexible people Recruitment
03.2024 - 11.2025

Line picker

Collards
06.2022 - Current

Refuse loader

Southampton City Council/Berry Recruitment
03.2018 - 04.2019

GCSEs -

Bitterne Park Secondary
/2001 - /2006

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Tom Osborne