Tom Mercer
Boxted,Essex
Summary
Accomplished professional with expertise in relationship management, business development, and high-level networking. Demonstrates a strong foundation in broking principles, ensuring informed decision-making and proactive consultation. Skilled in negotiating techniques and fostering positive client engagement, with a focus on empathy and understanding to build lasting partnerships. Dedicated to leveraging these competencies to drive growth and deliver exceptional results within the insurance sector.
Overview
31
31
years of professional experience
Work history
Insurance Broker
Howden Specialty
London, London
07.2019 - Current
- Enhanced customer satisfaction with prompt response to queries and complaints.
- Managed high-pressure situations whilst maintaining professional composure, enhancing customer experience.
- Delivered comprehensive insurance solutions tailored to individual client's needs and circumstances.
- Kept detailed records of policy information using company-specific software systems for efficient follow-ups.
- Developed new sales leads through networking events and business contacts.
- Negotiated best possible terms for clients' contracts with underwriters for maximum benefit.
- Provided ongoing support post-sale ensuring continued customer satisfaction.
- Resolved disputes between clients and their insurance companies swiftly, fostering trustful relationship.
- Established strong client relationships by providing excellent customer service.
Insurance Broker
Newman, Martin & Buchan Limited
London, London
08.2004 - 01.2019
- Explained complex insurance concepts in simple, understandable language to clients.
- Kept detailed records of policy information using company-specific software systems for efficient follow-ups.
- Identified potential risks of clients' assets, ensuring suitable coverage in place.
- Liaised with insurers to negotiate terms for clients' policies.
- Developed new sales leads through networking events and business contacts.
- Interpreted complicated insurance documents, simplifying them for client understanding.
Insurance Broker
Aon Group Limited
London, London
04.1999 - 07.2004
- Explained complex insurance concepts in simple, understandable language to clients.
- Liaised with insurers to negotiate terms for clients' policies.
- Provided ongoing support post-sale ensuring continued customer satisfaction.
- Kept detailed records of policy information using company-specific software systems for efficient follow-ups.
Insurance Broker
Lloyd Thompson Limited
London, London
10.1994 - 04.1999
- Liaised with insurers to negotiate terms for clients' policies.
- Maintained up-to-date industry knowledge through regular professional development activities.
- Analysis of Client information to create accurate market submission.
- Assessed client needs for policy renewals and adjustments.
- Provided ongoing support post-sale ensuring continued customer satisfaction.
Education
Great Totham Primary School
Maldon, EssexGCSEs -
Ingatestone Anglo European School
Ingatestone, EssexA-Levels -
Chelmsford College
ChelmsfordSkills
- Empathy and understanding
- Proactive consultation
- High level networking
- Negotiating techniques
- Positive client engagement
- Underwriting principles awareness
- Insurance broker certification
- Relationship Management
- Business development
Affiliations
- Golf
- Football
- Fishing
- Motor Racing
Reference
Roly Hitchcock ;
PGA Level 4 Coach. Stoke by Nayland Golf Club.
Essex County Coach.
England Golf East Region Coach.
Contact details available on request.
Timeline
Insurance Broker
Howden Specialty
07.2019 - Current
Insurance Broker
Newman, Martin & Buchan Limited
08.2004 - 01.2019
Insurance Broker
Aon Group Limited
04.1999 - 07.2004
Insurance Broker
Lloyd Thompson Limited
10.1994 - 04.1999
Great Totham Primary School
GCSEs -
Ingatestone Anglo European School
A-Levels -
Chelmsford College
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