Tom Masters
bournemouth,United Kingdom
Summary
Compliance expert with deep knowledge in KYC procedures, anti-bribery protocols, and regulatory compliance analysis. Proven ability in risk assessment, fraud detection, and policy implementation for effective risk mitigation. Experienced in enhancing customer service through direct communication channels. Focused on identifying compliance vulnerabilities and optimizing time efficiency to strengthen organizational integrity.
Overview
4
4
years of professional experience
Work history
Compliance officer
Lovell Brothers LTD
Cardiff (remote)
2024.05 - 2026.04
- Conducted compliance audits to ensure adherence to regulations.
- Delivered comprehensive training sessions on compliance matters to staff, enhancing overall understanding and adherence to policies.
- Developed and implemented effective compliance programs for regulatory success.
- Streamlined complaint procedures, enhancing efficiency in handling grievances.
- Investigated all aspects of complaints received thoroughly, leading to fair resolutions that were satisfactory for both parties involved.
- Dealt with chargebacks by gather internal evidence and issuing it directly to the provider.
- Took part in cross-functional team discussions on proposed business initiatives and provided feedback from a regulatory perspective.
CDD Executive
Ballys Interactive
Gibraltar
2023.06 - 2023.10
- Promoted responsible gambling practices amongst customers to maintain a healthy gaming environment.
- Upheld company policies regarding responsible gambling practices consistently, safeguarding both the business and its clients from potential risks associated with excessive wagering habits.
- Stayed up-to-date on all local gambling regulations, ensuring compliance at all times.
Safer Gambling Specialist
888 Holdings
Gibraltar
2022.07 - 2023.06
- Carried out day-to-day duties accurately and efficiently.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Handled inbound and outbound customer calls to assess financial situations and support responsible, affordable gameplay
- Worked with customers to review spending patterns and implement appropriate measures to ensure continued affordability and positive user experience
Education
A-Levels - Outdoor watersports
Brockenhurst College
BrockenhurstA-Levels - Business
Bournemouth College
Bournemouth GCSEs - 12 All A-C including Maths, English and further science.
Twynham Academy
Skills
- KYC procedures understanding
- Anti-Bribery and corruption protocols
- Regulatory compliance analysis
- Risk assessment techniques
- Staff training
- Anti-Money Laundering knowledge
- Implementing policy and procedure
- Risk mitigation planning
- Fraud detection
- Ability to assess compliance vulnerabilities and risk
- Time efficiency
- Risk Assessments
- Customer Service
- Direct customer communication via both Phone, email and live chat
Affiliations
- Cooking
- Gym
Timeline
Compliance officer
Lovell Brothers LTD
2024.05 - 2026.04
CDD Executive
Ballys Interactive
2023.06 - 2023.10
Safer Gambling Specialist
888 Holdings
2022.07 - 2023.06
A-Levels - Outdoor watersports
Brockenhurst College
A-Levels - Business
Bournemouth College
GCSEs - 12 All A-C including Maths, English and further science.
Twynham Academy