TOM LOWE
Dallington,Northampton
Summary
Facilities and operations leader with strong, hands-on experience across property maintenance, compliance, contractor management, and customer-focused service delivery—including current responsibility for buildings, land, health & safety, maintenance teams, budgets, and contract oversight within a parish council environment. Recognised for visible leadership, calm decision-making, and a practical, solutions-led approach that improves service standards, safety, and resident/customer satisfaction. Motivated to bring proven operational leadership into a social housing repairs environment, supporting an organisation committed to providing safe, high-quality homes, strong neighbourhood services, and continuous improvement—aligned with the increased expectations around consumer standards and property safety.
Overview
16
16
years of professional experience
Work History
Facilities & Operations Manager
Wootton Parish Council
08.2024 - Current
- Responsible for managing buildings, land, health & safety, and the maintenance team, ensuring safe, compliant, high-quality facilities and services for the community.
- Leads H&S management, including writing and maintaining risk assessments and ensuring safe working practices.
- Manages the maintenance team, scheduling rotas, allocating work, and ensuring priorities are met.
- Attends finance committee meetings; contributes to budget setting, monitors spending, and supports good financial governance.
- Reviews contracts, tenders, and processes, identifying opportunities for savings and efficiencies.
- Works with the council to deliver objectives and improve outcomes for residents/community stakeholders.
- Inspects contractor work for quality and service delivery; drives consistent standards.
- Manages building service agreements and compliance activity.
- Repairs leadership relevance: frontline operational control, H&S accountability, contractor oversight, budget responsibility, and service standards—directly transferable to leading a property repairs service.
Operations Manager
Turnberry Property Management Ltd
01.2022 - 08.2024
- Managed a portfolio of private and commercial properties, balancing customer needs, compliance, contractor coordination, and service delivery.
- Resolved tenant/landlord grievances and mediated disputes to maintain positive outcomes and reduce escalation.
- Oversaw a team of cleaners across commercial sites; ensured quality standards and coverage.
- Led property inspections and produced condition reports; identified and prioritised remedial works.
- Organised contractors for repairs/improvement works; ensured timely completion and expected quality.
- Commercially minded: advised landlords to maximise yields/occupancy while controlling cost.
- Managed multiple competing priorities simultaneously in a fast-paced operational environment.
- Repairs leadership relevance: customer resolution, inspections, contractor coordination, prioritisation, and portfolio-level operations.
Stay at home father
Home
09.2021 - 12.2021
Team Leader
Office for National Statistics (CCS)
03.2021 - 08.2021
- Led and trained a team delivering a multi-phase operational programme with strong performance and deadline focus.
- Delivered training and tailored support for different learning needs/styles to maximise uptake and retention.
- Managed a remote team; used coaching/observation to improve performance and outcomes.
- Reported progress weekly; monitored delivery against milestones and operational requirements.
- Approved timesheets and expenses; ensured deadlines were consistently met.
- Repairs leadership relevance: performance management, coaching, reporting cadence, and operational discipline.
Stay at Home Father
Home
02.2019 - 02.2021
Supervisor
Royal Mail Property & Facilities Solutions
Milton Keynes
07.2017 - 02.2019
- Supervised a site-based operation with strong focus on safety, people leadership, and daily performance tracking.
- Led a diverse team of 14; managed opening/closing routines and daily operational readiness.
- Maintained strong health & safety standards via team meetings, inspections, and PPE compliance.
- Used Excel/Outlook to compile and distribute daily performance and stock data across the business.
- Managed HGV traffic movements safely and efficiently.
- Trained staff internally and externally; supported onboarding and capability building.
- Repairs leadership relevance: compliance culture, daily KPI visibility, safety leadership, and operational control.
Professional Development
British Association of Ski Instructors
12.2016 - 06.2017
- Completed qualifications to advance teaching career.
- Engaged in continuous professional development activities to enhance knowledge and skills.
Repair and Maintenance Technician
Royal Mail Property & Facilities Solutions
07.2016 - 11.2016
- Repair, maintenance and distribution tasks; supported operational delivery during peak periods.
Assistant Ski School Manager
Interski
12.2015 - 06.2016
- Supported full ski school operation; coordinated travel for 100 instructors.
- Led meetings, managed stock/uniform, liaised with hotels/restaurants, ensured customer satisfaction.
- Delivered staff/instructor training; quality control of lessons and coaching of instructors.
Team Leader / Senior Instructor
Snozone
09.2009 - 11.2015
- Quality control, lesson redesign, instructor development.
- Supported recruitment, interviews, induction and training.
Education
Level 1 - 3 (ISIA) - Snowsports Teaching
BASI
01.2009
IOSH Managing Safely -
IOSH
GCSEs -
Northampton School for Boys
A Levels -
Northampton School for Boys
Skills
- Repairs & Maintenance Operations
- Health & Safety / Compliance
- Customer & Resident Focus
- Leadership & People Development
- Performance & Continuous Improvement
- Commercial & Contract Management
- Stakeholder Management
- Managing, motivating and training large teams
- Confident, articulate communicator
- Experienced working independently and within teams
- Reviews feedback, analyses data, adapts service delivery
- Patient, relaxed, nurturing coaching/teaching style
- Organised, efficient; strong prioritisation and workload planning
References
Available upon request
Hobbies and interests
- Skiing
- Tennis
- Football
- Property redevelopment
- Gardening
- Cooking
Timeline
Facilities & Operations Manager
Wootton Parish Council
08.2024 - Current
Operations Manager
Turnberry Property Management Ltd
01.2022 - 08.2024
Stay at home father
Home
09.2021 - 12.2021
Team Leader
Office for National Statistics (CCS)
03.2021 - 08.2021
Stay at Home Father
Home
02.2019 - 02.2021
Supervisor
Royal Mail Property & Facilities Solutions
07.2017 - 02.2019
Professional Development
British Association of Ski Instructors
12.2016 - 06.2017
Repair and Maintenance Technician
Royal Mail Property & Facilities Solutions
07.2016 - 11.2016
Assistant Ski School Manager
Interski
12.2015 - 06.2016
Team Leader / Senior Instructor
Snozone
09.2009 - 11.2015
Level 1 - 3 (ISIA) - Snowsports Teaching
BASI
IOSH Managing Safely -
IOSH
GCSEs -
Northampton School for Boys
A Levels -
Northampton School for Boys