Tom Kay
Norwich,United Kingdom
Summary
A dynamic professional with expertise in broking and client service, complemented by strong organisational and people skills. Demonstrates technical knowledge and excels in team collaboration, driving successful outcomes. Committed to leveraging core competencies to achieve career growth and contribute effectively to organisational goals.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work history
Senior Account Executive
Howden Insurance Brokers
2023.05 - 2026.02
- Focused on the placement of Professional Indemnity, Directors and Officers Liability and Crime insurance for Insurance Companies and Lloyds syndicates, Reinsurance Companies, and MGAs, from start up and SME businesses to global firms.
- Responsible for handling a portfolio of renewals and new business, as well as assisting clients midterm queries.
- Leading pre-renewal strategy meetings and presenting renewal terms to clients and their stakeholders.
- Working with London Market insurers to broke risks directly into the market.
- Keeping apprised of market trends and conditions and feeding these back to the wider team and clients.
- Responsible for the design, launch and continued running of a brand new Howden product providing competitively priced insurance to Managing General Agents, whilst benefiting from a light touch process for the client and a broad policy wording.
- Undertaking wording reviews and comparisons to ensure the coverage being provided is suitable for the clients' needs, and implementing coverage enhancements where possible.
- Working within SLA time frames to ensure internal and client deadline are met.
- Providing support and mentoring to junior team members.
- Responsible for working with other teams internally to ensure other products and services are being delivered in a timely manner.
- Participated in networking events, establishing valuable industry contacts.
Senior Associate
Willis Towers Watson
2022.04 - 2023.05
- Responsible for handling a portfolio of renewals and new business enquiries for SME Asset Managers, Private Equity/Venture Capital firms, Funds and Corporate Finance Providers.
- Chairing client renewal meetings and attending claim meetings to provide support from a placing perspective.
- Providing support and line management to five Financial Lines Account Executives.
- Prepared comprehensive reports to support the client decision-making process.
- Organised regular performance appraisals to assess and enhance workforce productivity.
- undertook one to one year end appraisals focusing on performance and compensation.
- Worked alongside other teams and ensure no gaps between the products being purchased.
Lead Associate
Willis Towers Watson
2019.01 - 2022.04
- Handling a portfolio of SME client renewals and new business.
- Broking risks directly into the London market.
- Working with other teams within the business unit to ensure client needs are met.
- Provided mentorship to junior associates.
- Managed client relationships, maintaining satisfaction and identifying opportunities for cross selling.
- Worked with senior team members to assist with the day to day running of their accounts.
Senior Claims Handler
Willis Towers Watson
2016.12 - 2019.01
- Handling a portfolio of Financial Lines claims.
- Attending client meetings.
- Working with Claims Advocates to ensure a seamless service for the client.
Claims Handler
Marsh/Capita
2014.11 - 2016.12
- Working for Capita on the Marsh contract, handling a portfolio of Financial Lines Professional Indemnity claims for Architects and Engineers.
Education
GCSE -
Attleborough High School
2000.09 - 2005.09
Skills
- Broking and client service
- Organisation
- Strong people skills
- Technical knowledge
- Team collaboration
Websites
Timeline
Senior Account Executive
Howden Insurance Brokers
2023.05 - 2026.02
Senior Associate
Willis Towers Watson
2022.04 - 2023.05
Lead Associate
Willis Towers Watson
2019.01 - 2022.04
Senior Claims Handler
Willis Towers Watson
2016.12 - 2019.01
Claims Handler
Marsh/Capita
2014.11 - 2016.12
GCSE -
Attleborough High School
2000.09 - 2005.09