Tom Jones

• Managed daily operations, delegating tasks to team members to optimise productivity and efficiency.
• Handled customer complaints, resolving issues with professionalism to maintain high satisfaction levels.
• Maintained positive, professional working environment to optimise staff and customer satisfaction.
• Junior Sous chef when needed - fully competent kitched H+S and guest delivery experience.

• Measured, cut, and fixed plasterboard using dot and dab.
• Installed screw holds during dry lining and patching tasks.
• Priced work, raised invoices, and completed end-of-month accounts processing.
• Applied plastering, rendering, and k-rend finishes to required areas.
• Carried out general site maintenance to keep work areas safe and to H+S standards.
• Prepared wall finishes and repaired sections after on-site adjustments.
• completed payrol weekly.

• Drove the business to sales in excess of £2.6m and profit of +£700k in two financial years.
• Orchestrated the successful turnaround of underperforming flag ship sited, restoring profitability and operational excellence.
• Record breaking days (£58k), Record breaking week (£81k) and daily, weekly wet and dry sales.
• NSF Green, EHO 5* achieved and a REPUATION.COM score of 901 over the festive period.
• Reduced Team Turnover to below 48%
• Deep understanding of the following: Pronett, recruitment, managing DJs, cleaners and security, comprehensive sales planning and social media, to name a few.

• S+L Cardiff, The Friary - 09/2018 - 02/2022 - General Manager

Loss maker into profit maker, labour champion, site record sales, increased EHO 4* to 5* 65/35 wet/dry, team of 25+. Reason for move - Larger site.

• Yates, Cheltenham - 09/2013 - 09/2018 - General Manager

Student and sport heavy, particularly famous for horse racing. - +100k 4 day event, labour and stock & cash champion, site record sales, increased EHO 4* to 5*, 85/15 wet/dry, team of 20+. Reason for move - Larger site and relocating back to Cardiff.

• Molloys, Bath - 07/2012 - 09/2013 - General Manager

Student and tourist site, successful implementation of live music, open mic nights, karaoke, Superbowl and student nights - Reason for leaving - Larger sire

• Yates, Hereford - 09/2009 - 07/2012 - Deputy Manager