Tom Gill
Leamington Spa,UK
Summary
Driven professional with knack for creating memorable customer experiences and fostering team collaboration. Proficient in managing operations and addressing guest needs with exceptional communication and problem-solving abilities. Committed to enhancing service quality and elevating overall guest experience.
Overview
15
15
years of professional experience
11
11
years of post-secondary education
1
1
Certification
Work history
Bartender/Waiter
Tavola
Leamington Spa
07.2024 - 08.2025
- Duties included but not limited to:
- Delivering exceptional customer service
- Mixology with a good knowledge of cocktails
- Cleaning around the establishment
- Handling of card and cash payments
- Dealing with any allergen information
Bartender
Duke, Smack, Moo, Antisocial, Neighbourhood
Leamington Spa
04.2016 - 08.2025
- Job roles include: making cocktails as well as basic drinks and coffees, pouring pints, changing barrels, taking stock deliveries, serving customers, food orders, waitering, changing barrels, organising stock rooms, various supervisor roles, glass collecting, training staff and restocking
Gym Attendant
CORE GYM
Leamington Spa
02.2022 - 03.2023
- Duties Included:
- Cleaning equipment
- Reception
- Aiding members with equipment
- Pool, Jacuzzi, sauna and steam room maintenance
- Giving tours of facility and selling memberships
- Making Coffee, Tea and smoothies in cafe area
Assistant Manager
Smack
Leamington Spa
04.2019 - 07.2020
- I had a brief spell as the bar manager of Smack. It was brief due to the unfortunate circumstance that I had other dedications at the time that got in the way.
- Duties include: staff management, cash handling, setup and close-down of the building, rotas for staffing, as well as the other duties mentioned under Bartender for Smack, Duke and Moo
Carpet fitter's assistant
Self-employed
Leamington Spa
02.2011 - 08.2018
- Executed hauling of heavy carpets and responsible disposal of rubbish.
- Fetched essential tools to facilitate operations.
- Demonstrated strong interpersonal skills to engage effectively with customers.
- Maintained diligence to ensure no damage occurred to clients' belongings.
Bar Staff
Cubbington Social Club
Leamington Spa
08.2015 - 01.2018
- Executed glass recovery and cleaning processes to maintain cleanliness standards.
- Operated till efficiently, ensuring accurate transactions during service hours.
- Served drinks promptly while creating a welcoming atmosphere for patrons.
- Contributed innovative ideas to shift venue focus towards live music events.
- Engaged local bands and musicians to enhance entertainment offerings.
- Fostered positive relationships with co-workers and customers through energetic interactions.
- Demonstrated strong customer service skills by actively listening and communicating effectively.
- Exhibited flexibility in tasks and time management to meet operational demands.
Handyman/Stagehand/Barman (Temporary)
Tim Ford
Leamington Spa
08.2015 - 08.2015
- Responsibilities
- Handyman: Heavy lifting, fixing things, building, painting, general assistance, cleaning event site
- Stagehand: Relaying messages, reassuring musicians, handling expensive equipment.
- Barman: Pouring drinks, cleaning bar, customer service
- Accomplishments
- This event was put on for a Leamington based company who set up their own festival to celebrate a recent achievement in the business.
- My biggest impact came in the form of when I was working as a stagehand. The first difficulty came when we got informed that some bands had been caught in traffic, this meant the event had to be delayed which threw off all the planned times for the bands to be on stage. Then I figured out the planned times for the kit changes in between bands was far too short. I proposed the idea to just have the 'breakables' (parts of the drums that get damaged over time) on the drums changed rather than a full kit. This saved time which was vitally important as we needed to beat a curfew.
- Skills Used
- Problem solving, communication, listening, teamwork, leadership, work ethic, flexibility
Steward (Temporary)
Children of Gaza (charity event)
Coventry
11.2014 - 11.2014
- It was a fairly small event so my responsibilities where to help attendees to their seats, give them programs, answer questions about the event and collect donations. I really enjoyed helping out for a great cause that I believe in and it gave me a great sense of accomplishment and satisfaction that I had done some good in the world. As well as helping me develop my people skills even further.
Education
BTEC National Diploma Level 3 - Business
Warwickshire College
Warwickshire 09.2012 - 07.2014
Double GCSE - Business
North Leamington School
09.2011 - 07.2012
GCSE - IT
North Leamington School
09.2011 - 07.2012
GCSE - Extended Science
North Leamington School
Warwick, Warwickshire 09.2010 - 07.2012
GCSE - Maths
North Leamington School
07.2011 - 08.2012
BTEC GCSE - P.E
North Leamington School
09.2010 - 07.2012
BTEC GCSE - Media
North Leamington School
07.2010 - 09.2012
GCSE - English
North Leamington School
09.2011 - 07.2012
Skills
- Mixology and customer service
- Stock and inventory management
- Team leadership
- Problem solving and adaptability
- Event coordination and execution
- Staff training and development
- Relationship building and conflict resolution
- Time management strategies
Certification
- Level 3 Health and Safety in the Workplace
- August 2023 to August 2025
Affiliations
- I can typically be found at the gym (doing more lifting than running!)
- Attending a pub quiz getting barely any questions correct.
- Relaxing at home being a nerd with a good book.
Timeline
Bartender/Waiter
Tavola
07.2024 - 08.2025
Gym Attendant
CORE GYM
02.2022 - 03.2023
Assistant Manager
Smack
04.2019 - 07.2020
Bartender
Duke, Smack, Moo, Antisocial, Neighbourhood
04.2016 - 08.2025
Bar Staff
Cubbington Social Club
08.2015 - 01.2018
Handyman/Stagehand/Barman (Temporary)
Tim Ford
08.2015 - 08.2015
Steward (Temporary)
Children of Gaza (charity event)
11.2014 - 11.2014
BTEC National Diploma Level 3 - Business
Warwickshire College
09.2012 - 07.2014
Double GCSE - Business
North Leamington School
09.2011 - 07.2012
GCSE - IT
North Leamington School
09.2011 - 07.2012
GCSE - English
North Leamington School
09.2011 - 07.2012
GCSE - Maths
North Leamington School
07.2011 - 08.2012
Carpet fitter's assistant
Self-employed
02.2011 - 08.2018
GCSE - Extended Science
North Leamington School
09.2010 - 07.2012
BTEC GCSE - P.E
North Leamington School
09.2010 - 07.2012
BTEC GCSE - Media
North Leamington School
07.2010 - 09.2012
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