Tom Frohawk
London
Summary
Hardworking Account Manager with a proven background managing and growing existing client relationships and seeking out new business opportunities. I'm highly motivated with a track record of true portfolio selling, whilst also achieving and exceeding targets. I am able to adapt quickly and also possess exceptional problem-solving ability and attention to detail. I have a strong focus on ensuring customer satisfaction, with a positive ‘can do’ attitude. Also willing to learn and train in order to excel in my career.
Overview
15
15
years of professional experience
Work History
Territory Account Manager
Park Place Technologies
2022.07 - Current
- Managing and growing an account base of 80+ existing customers and prospecting for new business.
- Maintaining strong product portfolio and industry knowledge to present myself as a SME when engaging with customers.
- Owning to full sales cycle from prospecting through to closing.
- Achieved 151% of annual quota in 2023, also achieving over 100% of quota in seven individual product offerings.
- Recognised for an outstanding year with the 'Rising Star' Award, plus the 'Quota Club' Award at the Park Place Sales Kick-Off event.
- Chosen to represent Park Place at the DTX Manchester Trade Show
Business Development Associate
Park Place Technologies
2022.01 - 2022.07
- Prospecting through various channels (cold calling, emails, calendar invites and social media) to generate qualified leads and schedule discovery calls.
- Owning every step of the process such as creating targeted prospecting lists, outbound messaging and identify influencers and key decision makers.
- Consistently achieved and exceeded weekly targets, recognised as 'BDR of the month' on two occasions
Step Up Team Lead
Amazon
2021.05 - 2022.01
- Oversee a team of 20 Associates in TEX, comprised of 3 areas (Transshipments, IXD, Decant)
- Daily management of department duties, labour allocation, Inbound and Outbound deliveries and communication with numerous departments and stakeholders
- Empowered the team through leadership, direction and fostering positive employee relationships
- Driver in improving morale and efficiency in department, as evidenced through a significant improvement in anonymous Associate Feedback scores
- Led to achievement of individual and team targets, hitting over 100% across all department metrics week-on-week (60% increase in department metrics within 2 months of starting the role)
- Key focus on developing and enhancing processes in order to improve safety and efficiency, including a redesign of the Decant area and pushing WAMS efficiency through reports generated for Inbound departments
- Compiling daily and weekly reports to send out to key stakeholders.
Fulfilment Associate
Amazon
2020.05 - 2021.05
Sales Development Representative
e-days Absence Management
2019.03 - 2020.01
Business Development Executive
Carte Blanche Greetings
2018.03 - 2019.01
Bartender
Baa Bar
2017.03 - 2018.02
Business Development Undergraduate
Pendragon PLC
2015.06 - 2016.06
Promotions Team Member
Nottingham Trent Students’ Union
2014.05 - 2015.05
Back of House Team Member
Pizza Hut
2009.06 - 2014.09
Education
Nottingham Trent University
2017-06
Montsaye Academy
2013-06
Qualifications Achievements
- Obtained a Level 5 Certificate in Management and Leadership from the Chartered Management Institute (CMI)
- Took part in the Thinkubator Challenge – engaging with local businesses to provide support for business growth and innovation
- Experienced in using the full Microsoft Office Suite – extensive use of Microsoft Excel to create spreadsheets, charts and to compile and analyse data
- Comprehensive in the use of Salesforce, Microsoft CE, Power BI and Outreach
References
References available upon request
Timeline
Territory Account Manager
Park Place Technologies
2022.07 - Current
Business Development Associate
Park Place Technologies
2022.01 - 2022.07
Step Up Team Lead
Amazon
2021.05 - 2022.01
Fulfilment Associate
Amazon
2020.05 - 2021.05
Sales Development Representative
e-days Absence Management
2019.03 - 2020.01
Business Development Executive
Carte Blanche Greetings
2018.03 - 2019.01
Bartender
Baa Bar
2017.03 - 2018.02
Business Development Undergraduate
Pendragon PLC
2015.06 - 2016.06
Promotions Team Member
Nottingham Trent Students’ Union
2014.05 - 2015.05
Back of House Team Member
Pizza Hut
2009.06 - 2014.09
Nottingham Trent University
Montsaye Academy