Summary
Overview
Work History
Education
Qualifications Achievements
References
Timeline
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Tom Frohawk

London

Summary

Hardworking Account Manager with a proven background managing and growing existing client relationships and seeking out new business opportunities. I'm highly motivated with a track record of true portfolio selling, whilst also achieving and exceeding targets. I am able to adapt quickly and also possess exceptional problem-solving ability and attention to detail. I have a strong focus on ensuring customer satisfaction, with a positive ‘can do’ attitude. Also willing to learn and train in order to excel in my career.

Overview

15
15
years of professional experience

Work History

Territory Account Manager

Park Place Technologies
07.2022 - Current
  • Managing and growing an account base of 80+ existing customers and prospecting for new business.
  • Maintaining strong product portfolio and industry knowledge to present myself as a SME when engaging with customers.
  • Owning to full sales cycle from prospecting through to closing.
  • Achieved 151% of annual quota in 2023, also achieving over 100% of quota in seven individual product offerings.
  • Recognised for an outstanding year with the 'Rising Star' Award, plus the 'Quota Club' Award at the Park Place Sales Kick-Off event.
  • Chosen to represent Park Place at the DTX Manchester Trade Show

Business Development Associate

Park Place Technologies
01.2022 - 07.2022
  • Prospecting through various channels (cold calling, emails, calendar invites and social media) to generate qualified leads and schedule discovery calls.
  • Owning every step of the process such as creating targeted prospecting lists, outbound messaging and identify influencers and key decision makers.
  • Consistently achieved and exceeded weekly targets, recognised as 'BDR of the month' on two occasions

Step Up Team Lead

Amazon
05.2021 - 01.2022
  • Oversee a team of 20 Associates in TEX, comprised of 3 areas (Transshipments, IXD, Decant)
  • Daily management of department duties, labour allocation, Inbound and Outbound deliveries and communication with numerous departments and stakeholders
  • Empowered the team through leadership, direction and fostering positive employee relationships
  • Driver in improving morale and efficiency in department, as evidenced through a significant improvement in anonymous Associate Feedback scores
  • Led to achievement of individual and team targets, hitting over 100% across all department metrics week-on-week (60% increase in department metrics within 2 months of starting the role)
  • Key focus on developing and enhancing processes in order to improve safety and efficiency, including a redesign of the Decant area and pushing WAMS efficiency through reports generated for Inbound departments
  • Compiling daily and weekly reports to send out to key stakeholders.

Fulfilment Associate

Amazon
05.2020 - 05.2021

Sales Development Representative

e-days Absence Management
03.2019 - 01.2020

Business Development Executive

Carte Blanche Greetings
03.2018 - 01.2019

Bartender

Baa Bar
03.2017 - 02.2018

Business Development Undergraduate

Pendragon PLC
06.2015 - 06.2016

Promotions Team Member

Nottingham Trent Students’ Union
05.2014 - 05.2015

Back of House Team Member

Pizza Hut
06.2009 - 09.2014

Education

Nottingham Trent University
06-2017

Montsaye Academy
06-2013

Qualifications Achievements

  • Obtained a Level 5 Certificate in Management and Leadership from the Chartered Management Institute (CMI)
  • Took part in the Thinkubator Challenge – engaging with local businesses to provide support for business growth and innovation
  • Experienced in using the full Microsoft Office Suite – extensive use of Microsoft Excel to create spreadsheets, charts and to compile and analyse data
  • Comprehensive in the use of Salesforce, Microsoft CE, Power BI and Outreach

References

References available upon request

Timeline

Territory Account Manager

Park Place Technologies
07.2022 - Current

Business Development Associate

Park Place Technologies
01.2022 - 07.2022

Step Up Team Lead

Amazon
05.2021 - 01.2022

Fulfilment Associate

Amazon
05.2020 - 05.2021

Sales Development Representative

e-days Absence Management
03.2019 - 01.2020

Business Development Executive

Carte Blanche Greetings
03.2018 - 01.2019

Bartender

Baa Bar
03.2017 - 02.2018

Business Development Undergraduate

Pendragon PLC
06.2015 - 06.2016

Promotions Team Member

Nottingham Trent Students’ Union
05.2014 - 05.2015

Back of House Team Member

Pizza Hut
06.2009 - 09.2014

Nottingham Trent University

Montsaye Academy

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Tom Frohawk