Tom Evans
Cardiff,Vale of Glamorgan
Summary
I am a committed and motivated Administrative Assistant with exceptional customer service and decision-making skills with a strong work ethic, professional demeanour and great initiative. Through my experience I am a seasoned administrative professional familiar with clerical areas, client take on procedures and CRM management requirements. I am a positive, upbeat and dependable team player with analytical, resourceful and adaptable approach to solving routine and complex problems.
I am now looking for a challenging new role with an opportunity to make a lasting impact.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
Work history
Administration Assistant
Deloitte Client Engagement Setup - QRS
09.2024 - 06.2025
- Support with client engagement setup bids within the salesforce Jupiter system, adhering to company wide process and policies.
- Widened knowledge of full engagement lifecycle and understanding importance of correct Jupiter setups at the beginning of the take on process.
- Complied carefully with procedures, upheld standards of quality assurance.
- Resolved administrative problems by analysing information and identifying solutions through data validation.
- Positive feedback on client requests.
- Ensured data accuracy highlighted through Quality assurance process.
- Communicated professionally with requestors, cemented positive relationships.
- Fostered a collaborative environment by assisting colleagues with administrative tasks through regular handovers.
- Successfully delivered on tasks within tight deadlines.
- Displayed energy and enthusiasm in fast-paced environment.
- I am confident using Outlook, Excel, Word, and PowerPoint.
- Keen interest and fortunate to complete training courses on AI, management and leadership.
Legal Advisor
Admiral Law
Cardiff
10.2022 - 06.2024
- Handled a variety of legal matters efficiently whilst maintaining confidentiality.
- Provided effective client support after an accident by establishing facts and advising on available legal options.
- Coordinated and monitored administrative functions to support case preparation.
- Maintained accurate and updated client records in company CMR database.
- Trained and mentored junior staff through buddy system so they could consistently meet and exceed issuing targets.
- Followed procedure to perform legal functions successfully.
- Investigated cases to reach resolution or conclusion.
- Provided advice to gracefully handle and de-escalate conflict.
- Delivered personalised service to each caller, enhancing overall customer experience.
- Stayed calm under pressure, offering empathetic assistance to upset customers.
- Handled sensitive information confidentially, respecting client privacy always.
- Kept clients well-informed of claim updates and case progress.
- Escalated critical claims or complex situations to supervisor for review.
- Recognition by senior leader through multiple awards when I was voted for ‘Team Member of the Month' and "Top Gun" awards on multiple occasions.
Education
GCSE - All subjects
Cardiff High School
09.2018 - 06.2022
A Level - English Literature, Media Studies, Physical Education
Cardiff High School
09.2022 - 06.2024
Skills
- Email correspondence expertise
- Self-motivated attitude with drive to succeed
- Telephone etiquette with great communication skills
- Experience in training and development through mentoring
- Excellent case management and workflow skills
- Organisation and efficiency
- Advanced MS Office Suite knowledge
- Accurate through quality assurance process
- Ability to change to differing situation's with ease
Custom
07467 921712
Timeline
Administration Assistant
Deloitte Client Engagement Setup - QRS
09.2024 - 06.2025
Legal Advisor
Admiral Law
10.2022 - 06.2024
A Level - English Literature, Media Studies, Physical Education
Cardiff High School
09.2022 - 06.2024
GCSE - All subjects
Cardiff High School
09.2018 - 06.2022
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