Summary
Overview
Work history
Education
Skills
Timeline
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Tom Devitt

Summary

As a confident individual with strong interpersonal skills, I have developed a strong ambition for my career. As a highly motivated and experienced member of the Civil Service, Rural Payments Agency, I have been awarded a solid foundation on which to develop my existing skills and knowledge. I am looking for a new and challenging role to demonstrate the skills listed.

Overview

6
6
years of professional experience

Work history

Team leader

06.2022 - Current
  • EO position, Managed Document Services within the Rural Payments Agency, of a team liaising with outsourced companies to provide two-way communications for multiple schemes and business areas within DEFRA
  • Communicating and interacting with various grades and project managers to provide a service meeting quality assurances and deadlines
  • Handling of sensitive data using SSH Tectia and 7zip
  • Applications
  • Planning and coordinating the team's efforts using effective decision making to ensure deadlines are met and objective delivered
  • Oversee checking and receipting of invoices, making sure figures are accurate
  • Assisting with monthly finance reports, accruals, and forecasts
  • Dealing with daily MI stats, recording on excel and using the data to handle any queries
  • Compliant in all Security and Data Protection training

Trader

07.2021 - 06.2022
  • Processing Team, Rural Payments Agency
  • Managing contracts through whole lifecycle
  • Create, process, pay
  • Organising workload to ensure claims/contracts are paid by strict deadlines
  • Ensuring work produced is of high accuracy to ensure no under/over payments
  • Creating and maintaining accurate management statistics
  • Creating ‘blind' stats so companies or individuals can't be identified
  • Liaising with internal and external stakeholders

Brookstreet, AO Rural Payments Agency
04.2019 - 07.2021
  • Process and deliver documentation/certificates for the UK's trade to help business compete outside of the EU market
  • Providing a quality service whilst meeting strict deadlines

Supervisor

Apartment Group
06.2017 - 04.2019
  • Leadership role within 3 hospitality venues
  • Effectively managing staff resourcing
  • Dealing with queries and escalated issues with the public by communicating well
  • Held weekly meetings to improve service and product of staff and venue
  • Performing regular stock takes and reporting to management
  • Settling customer disputes and using effective communication skills and empathy to resolve the situations that arose
  • Overseeing the delivery of an efficient, high-quality service
  • Assisting with making on the spot decisions in high stress environments

Education

Diploma of Higher Education - Business and Marketing

Northumbria University
Newcastle upon Tyne
/2013 - /2017

A-Levels - Business Studies

Loreto Sixth Form College
Manchester
/2010 - /2013

A-Levels - Psychology

Loreto Sixth Form College
Manchester
/2010 - /2013

A-Levels - Philology and Ethics

Loreto Sixth Form College
Manchester
/2010 - /2013

GCSEs - 11 GCSE's grades A-C

Sale Grammar School
Sale
/2005 - /2010

Skills

  • Team supervision
  • Application processing
  • Employee management
  • Document evaluation
  • Reporting skills
  • Account management
  • Excellent administrative abilities
  • Quality Control
  • Microsoft Word and Excel skills
  • Data analysis
  • Time management
  • Business administration
  • Mail management

Timeline

Team leader

06.2022 - Current

Trader

07.2021 - 06.2022

Brookstreet, AO Rural Payments Agency
04.2019 - 07.2021

Supervisor

Apartment Group
06.2017 - 04.2019

Diploma of Higher Education - Business and Marketing

Northumbria University
/2013 - /2017

A-Levels - Business Studies

Loreto Sixth Form College
/2010 - /2013

A-Levels - Psychology

Loreto Sixth Form College
/2010 - /2013

A-Levels - Philology and Ethics

Loreto Sixth Form College
/2010 - /2013

GCSEs - 11 GCSE's grades A-C

Sale Grammar School
/2005 - /2010

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Tom Devitt