Tom Cottle

● Oversaw daily operations, ensuring efficient tour scheduling and seamless delivery of services.

● Recruited, trained, and managed a team of tour guides, enhancing team performance and service quality.

● Organised and delivered large-scale corporate events, tailored boutique private tours, and managed client relationships.

● Developed contingency plans to address operational challenges, ensuring business continuity.

● Managed social media accounts and implemented marketing strategies to increase brand visibility and client engagement.

● Led front-of-house operations, managing a team during peak hours and ensuring high service standards.

● Organised staff rotas, trained new team members, and supported staff development initiatives.

● Managed restaurant diary, handled cashing up procedures, and addressed customer feedback effectively.

● Collaborated with kitchen staff to streamline service delivery and enhance customer satisfaction.

● Organised and hosted concerts, tailored events to client needs, and built strong rapport with diverse audiences.

● Managed projects as both sideman and bandleader, coordinating schedules, logistics, and team collaboration.

● Performed in high-pressure environments with minimal preparation, demonstrating adaptability and resilience.

● Delivered music lessons to students of all ages, utilising strong communication and mentoring skills.