Tom Blackburn
Nottingham,Nottinghamshire
Summary
I have experience providing first-line IT support in a busy 24-hour retail environment and working with automated manufacturing systems. I enjoy troubleshooting issues, restoring systems under pressure, and understanding how systems work. I’m now looking to build on this experience through an IT apprenticeship.
Overview
18
18
years of professional experience
Work History
Sports Massage Therapist
Mittel Hair & Beauty Salon
08.2024 - Current
- Maintained accurate digital client records
- Managed confidential data in line with GDPR principles
- Applied structured problem-solving to assess and resolve client issues
- Delivered clear explanations of technical information to clients
Various roles including Pizza Chef, Venue Staff, and Hotel Worker
01.2008 - 01.2023
- Customer service, staff supervision, inventory management, and event coordination
Manufacturing Staff
Nissan Motor Manufacturing UK
08.2017 - 07.2019
- Worked with automated production and robotic systems
- Performed calibration checks on robots to maintain precision
- Identified and corrected system sync issues and process errors to restore workflow
- Investigated production faults and returned systems to correct operational state
- Reported technical issues clearly to supervisors
- Followed strict safety and quality procedures
Shift Manager
McDonald’s Restaurants
05.2013 - 07.2017
- Provided first-line IT support in a 24-hour, high-volume store
- Diagnosed and resolved hardware and software issues on POS tills and back-office systems
- Troubleshot system freezes, printer malfunctions, login/access problems, and network disruptions
- Rebooted systems and restored devices to operational status
- Reported ongoing technical issues to regional IT support
- Managed and trained a team of 30+ staff
Education
BSc (Hons) - Physiotherapy
York St. John University
York, YOR01-2025
GCSEs - English, Maths & Science
St John’s Catholic School
Skills
- First-line IT support
- Troubleshooting
- Hardware fixes
- POS system fixes
- User login/access support
- System reboots
- Basic configuration
- Incident reporting
- Robotics calibration support
- Process/system troubleshooting
- Microsoft Office
- GDPR awareness
- Data confidentiality awareness
- Adaptive problem solving
Timeline
Sports Massage Therapist
Mittel Hair & Beauty Salon
08.2024 - Current
Manufacturing Staff
Nissan Motor Manufacturing UK
08.2017 - 07.2019
Shift Manager
McDonald’s Restaurants
05.2013 - 07.2017
Various roles including Pizza Chef, Venue Staff, and Hotel Worker
01.2008 - 01.2023
BSc (Hons) - Physiotherapy
York St. John University
GCSEs - English, Maths & Science
St John’s Catholic School