Summary
Overview
Work History
Education
Skills
Certification
football , travelling , Reading
Timeline
Generic

TOLUWALOPE ADEFOLALU

Hull,KHL

Summary

I am a passionate and results-oriented professional with a deep-seated commitment to exceptional customer service, I leverage my strong foundation in fashion retail to consistently exceed expectations. I thrive in collaborative environments, where I can combine my proactive problem-solving skills with cross-functional teams to optimize operations and drive efficiency. Possessing a keen understanding of retail best practices, I am eager to contribute my versatility and enthusiasm to a dynamic team, continuously learning and exceeding expectations.

Overview

2024
2024
years of professional experience
6
6
years of post-secondary education
7
7
Certifications

Work History

Bar staff and Host

CGC [Beverly racecourse]
  • Greet customers and provide excellent customer services
  • Take drink order and serve beverages to customer
  • Prepare and serve cocktails, beers, and other alcoholic and non-alcoholic beverages
  • Operating cash registers and handling cash transactions accurately
  • Maintaining cleanliness and restocking bar supplies and ensuring inventory level are sufficient
  • Adhere to health and safety regulations
  • Collaborate with other staff members to ensure smooth operations

Casual sales assistants

Sport Direct
  • Drive sales to achieve and exceed store target
  • Provide product knowledge to customers
  • Assisting in maintaining store standard
  • Process and replenish stocks
  • Ensuring pricing of product are current and correct
  • Support in stock inventory
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
  • Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Participated in ongoing training to stay updated on current products, promotions, and industry trends.
  • Established rapport with customers using active listening and interpersonal skills.
  • Resolved customer complaints with empathy and professionalism, maintaining positive store reputation.

Supervisor

Al-lateef investment Nigeria Limited
01.2023 - 07.2023
  • Managing workflow
  • Creating and managing team schedules
  • Reporting to HR and senior management
  • Evaluating performance and providing feedback
  • Identifying and applying career advancement opportunities
  • Identified areas for process improvement and implement strategies to enhance operational efficiency
  • Streamlined inventory management, procurement, and dispensing processes
  • Provided strategic direction and leadership for all operational areas of operation
  • Develop and implement operational policies, procedures, and standards to optimize efficiency and effectiveness
  • Negotiated contracts and agreements with suppliers and vendors to ensure cost-effective procurement of supplies
  • Built and maintain strong relationships with key suppliers

Customer Service Advisor

Wema bank
07.2020 - 12.2022
  • Answered inquiries, and resolved problems or complaints related to banking services
  • Helped customers open various types of accounts, including savings, checking, and investment accounts
  • Assisted with account maintenance, such as address changes, name updates, and account closures
  • Accessed customers' financial needs and provided appropriate solutions, such as recommending suitable banking products, loans, credit cards, or investment options tailored to individual financial goals
  • Assisted customers in applying for loans, mortgages, and credit cards
  • Handled cash transactions, including deposits, withdrawals, and currency exchanges
  • Promoted and cross-sold banking products and services, including insurance, investment products, and credit facilities, to meet sales targets and maximize customer value
  • Educated customers on various financial topics, such as budgeting, saving strategies, and debt management, to empower them to make informed financial decisions
  • Assisted customers with online banking, mobile applications, and other digital services, helping them navigate and troubleshoot any issues they encounter

Administrative personnel

Electric download limited
08.2019 - 05.2020
  • Assisting in handling office task, such as tiling, generating reports and presentation
  • Setting up meetings and re-ordering supplies
  • Assisting in providing real-time scheduling support by booking appointments and preventing conflicts
  • Greet and assist visitors
  • Dispatching mails and files

Teaching practice

OJODU HIGH SCHOOL
01.2017 - 01.2018
  • Assisted in creating a purposeful, structured, and supportive learning environment
  • Supported lesson planning, preparation, and the development of engaging classroom displays
  • Aided in monitoring, marking, and assessing students’ work, providing feedback to teachers
  • Encouraged positive student behaviour and resolved conflicts in line with school policies
  • Provided personal care support, including feeding, toileting, dressing, and mobility assistance as needed
  • Administered first aid when required and ensured the first aid kit was up to date
  • Promoted attendance, punctuality, and a positive school ethos
  • Assisted in ICT learning activities and other educational initiatives
  • Supervised students during lunch, breaks, and out-of-school activities, including school visits
  • Participated in discussions with parents/carers under teacher supervision
  • Ensured compliance with school policies, including safeguarding and health & safety regulations, to provide equal learning opportunities for all students

Education

M.Sc. - Business Management

University of Hull
09.2023 - 08.2024

B.Sc. - Economics

Tai Solarin University
01.2014 - 08.2018

Skills

Microsoft Office Suite

Certification

First aid training

football , travelling , Reading

  • Football – "I’m a big fan of football, and my favorite team is Manchester United. I love watching their matches and following their performances. Playing football is also something I enjoy because it keeps me active and competitive."
  • Traveling – "I love traveling because it allows me to explore new cultures, meet different people, and try new foods. Every place has something unique to offer, and I enjoy discovering new experiences wherever I go."
  • Reading – "I enjoy reading, especially drama books. I love stories that are full of emotions, conflicts, and deep characters. They keep me engaged and make me think about different perspectives on life."

Timeline

M.Sc. - Business Management

University of Hull
09.2023 - 08.2024

Supervisor

Al-lateef investment Nigeria Limited
01.2023 - 07.2023

Customer Service Advisor

Wema bank
07.2020 - 12.2022

Administrative personnel

Electric download limited
08.2019 - 05.2020

Teaching practice

OJODU HIGH SCHOOL
01.2017 - 01.2018

B.Sc. - Economics

Tai Solarin University
01.2014 - 08.2018

Bar staff and Host

CGC [Beverly racecourse]

Casual sales assistants

Sport Direct

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TOLUWALOPE ADEFOLALU