Summary
Overview
Work History
Education
Skills
Certification
football , travelling , Reading
Timeline
Generic

TOLUWALOPE ADEFOLALU

Hull,KHL

Summary

I am a passionate and results-oriented professional with a deep-seated commitment to exceptional customer service, I leverage my strong foundation in fashion retail to consistently exceed expectations. I thrive in collaborative environments, where I can combine my proactive problem-solving skills with cross-functional teams to optimize operations and drive efficiency. Possessing a keen understanding of retail best practices, I am eager to contribute my versatility and enthusiasm to a dynamic team, continuously learning and exceeding expectations.

Overview

2024
2024
years of professional experience
6
6
years of post-secondary education
7
7
Certifications

Work History

Bar staff and Host

CGC [Beverly racecourse]
  • Greet customers and provide excellent customer services
  • Take drink order and serve beverages to customer
  • Prepare and serve cocktails, beers, and other alcoholic and non-alcoholic beverages
  • Operating cash registers and handling cash transactions accurately
  • Maintaining cleanliness and restocking bar supplies and ensuring inventory level are sufficient
  • Adhere to health and safety regulations
  • Collaborate with other staff members to ensure smooth operations

Casual sales assistants

Sport Direct
  • Drive sales to achieve and exceed store target
  • Provide product knowledge to customers
  • Assisting in maintaining store standard
  • Process and replenish stocks
  • Ensuring pricing of product are current and correct
  • Support in stock inventory
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
  • Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Participated in ongoing training to stay updated on current products, promotions, and industry trends.
  • Established rapport with customers using active listening and interpersonal skills.
  • Resolved customer complaints with empathy and professionalism, maintaining positive store reputation.

Supervisor

Al-lateef investment Nigeria Limited
01.2023 - 07.2023
  • Managing workflow
  • Creating and managing team schedules
  • Reporting to HR and senior management
  • Evaluating performance and providing feedback
  • Identifying and applying career advancement opportunities
  • Identified areas for process improvement and implement strategies to enhance operational efficiency
  • Streamlined inventory management, procurement, and dispensing processes
  • Provided strategic direction and leadership for all operational areas of operation
  • Develop and implement operational policies, procedures, and standards to optimize efficiency and effectiveness
  • Negotiated contracts and agreements with suppliers and vendors to ensure cost-effective procurement of supplies
  • Built and maintain strong relationships with key suppliers

Customer Service Advisor

Wema bank
07.2020 - 12.2022
  • Answered inquiries, and resolved problems or complaints related to banking services
  • Helped customers open various types of accounts, including savings, checking, and investment accounts
  • Assisted with account maintenance, such as address changes, name updates, and account closures
  • Accessed customers' financial needs and provided appropriate solutions, such as recommending suitable banking products, loans, credit cards, or investment options tailored to individual financial goals
  • Assisted customers in applying for loans, mortgages, and credit cards
  • Handled cash transactions, including deposits, withdrawals, and currency exchanges
  • Promoted and cross-sold banking products and services, including insurance, investment products, and credit facilities, to meet sales targets and maximize customer value
  • Educated customers on various financial topics, such as budgeting, saving strategies, and debt management, to empower them to make informed financial decisions
  • Assisted customers with online banking, mobile applications, and other digital services, helping them navigate and troubleshoot any issues they encounter

Administrative personnel

Electric download limited
08.2019 - 05.2020
  • Assisting in handling office task, such as tiling, generating reports and presentation
  • Setting up meetings and re-ordering supplies
  • Assisting in providing real-time scheduling support by booking appointments and preventing conflicts
  • Greet and assist visitors
  • Dispatching mails and files

Teaching practice

OJODU HIGH SCHOOL
01.2017 - 01.2018
  • Assisted in creating a purposeful, structured, and supportive learning environment
  • Supported lesson planning, preparation, and the development of engaging classroom displays
  • Aided in monitoring, marking, and assessing students’ work, providing feedback to teachers
  • Encouraged positive student behaviour and resolved conflicts in line with school policies
  • Provided personal care support, including feeding, toileting, dressing, and mobility assistance as needed
  • Administered first aid when required and ensured the first aid kit was up to date
  • Promoted attendance, punctuality, and a positive school ethos
  • Assisted in ICT learning activities and other educational initiatives
  • Supervised students during lunch, breaks, and out-of-school activities, including school visits
  • Participated in discussions with parents/carers under teacher supervision
  • Ensured compliance with school policies, including safeguarding and health & safety regulations, to provide equal learning opportunities for all students

Education

M.Sc. - Business Management

University of Hull
09.2023 - 08.2024

B.Sc. - Economics

Tai Solarin University
01.2014 - 08.2018

Skills

Microsoft Office Suite

Data Entry

Time Management

Detail Oriented

Knowledge of Swift essential

Presentation skills

Inter-personal skills

Customer Support

Social Listening

Analytical

Public Relations

Social Media Management

Organizational skills

Creative Problem Solving

Cash handling expertise

Customer service focus

Strong multitasking

Team player attitude

Certification

First aid training

football , travelling , Reading

  • Football – "I’m a big fan of football, and my favorite team is Manchester United. I love watching their matches and following their performances. Playing football is also something I enjoy because it keeps me active and competitive."
  • Traveling – "I love traveling because it allows me to explore new cultures, meet different people, and try new foods. Every place has something unique to offer, and I enjoy discovering new experiences wherever I go."
  • Reading – "I enjoy reading, especially drama books. I love stories that are full of emotions, conflicts, and deep characters. They keep me engaged and make me think about different perspectives on life."

Timeline

M.Sc. - Business Management

University of Hull
09.2023 - 08.2024

Supervisor

Al-lateef investment Nigeria Limited
01.2023 - 07.2023

Customer Service Advisor

Wema bank
07.2020 - 12.2022

Administrative personnel

Electric download limited
08.2019 - 05.2020

Teaching practice

OJODU HIGH SCHOOL
01.2017 - 01.2018

B.Sc. - Economics

Tai Solarin University
01.2014 - 08.2018

Bar staff and Host

CGC [Beverly racecourse]

Casual sales assistants

Sport Direct
TOLUWALOPE ADEFOLALU