TOLUWALASE OYANAMEH
Edinburgh
Summary
Skilled Customer Service Officer with experience in handling customer inquiries, complaints, and providing solutions promptly. Strong skills include problem-solving, active listening, and effective communication. Have contributed to enhancing customer satisfaction levels in previous roles by delivering high-quality service consistently. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Officer
British Heart Foundation
EDINBURGH
07.2024 - Current
- Provided customer service in a courteous and professional manner.
- Resolved customer issues in an efficient and timely manner.
- Trained new employees on company policies related to customer service practices.
- Identified potential opportunities to upsell products or services to customers.
- Educated customers on special pricing opportunities and company offerings.
- Strengthened customer retention by offering discount options.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
Education
National Level - Computing
Castlebrae Community Campus
Niddrie Mains RoadSkills
- Software development
- Programming
- Problem solving
- Team collaboration
- Critical thinking
- Customer support
- Upselling
- Microsoft Excel
- Receiving support
- Coordination
- Task prioritization
- Email management
Affiliations
- School basketball team
- Football team
- Cycling
- Traveling
Accomplishments
- School prefect
- Best team leader
Certification
- Microsoft Word
- Microsoft Excel
- Computer Literacy
Languages
English
First Language
English
Proficient (C2)
C2
References
References available upon request.
Timeline
Customer Service Officer
British Heart Foundation
07.2024 - Current
National Level - Computing
Castlebrae Community Campus
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