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A dedicated professional with strong expertise in management, exceptional customer service, and communication skills. Demonstrates empathy, negotiation, and conflict resolution abilities, coupled with strong interpersonal skills to build trust and rapport. Proficient in Microsoft 365, Excel, Outlook, Slack, and Teams. Proficient at teamwork and collaboration with a keen analytical mindset to identify issues and propose effective solutions. Committed to continuous personal development and learning with excellent time management and organisational skills.

Organised Department Coordinator with knack for streamlining operations and enhancing team productivity. Improved departmental workflows, leading to increased efficiency and reduced turnaround times. Known for fostering collaborative environments and resolving issues swiftly, ensuring seamless daily operations.

• PRINCE 2 Foundation certificate -Nov 2023

Office 365 Administration Basics

Completed in 2024;

• Gained practical skills in managing and

administering Office 365, aligning with

technical requirements for database

management and communication tools,

essential for effective customer service and

administrative support.

Introduction to Office and Administrative

Management

Edukator London LTD, Completed: 2024

• Gained foundational knowledge in office and

administrative management, including

scheduling, document handling, and

organisational skills, critical for efficient

administrative support and operations.

Telephone Etiquette for Personal Assistants

Training Express, Completed: 2023

• Developed advanced communication skills,

including professional telephone etiquette

and effective management of client

interactions, enhancing the ability to handle

queries and scheduling efficiently.