Tolulope Arogundade
Southampton,STH
Summary
A Master's graduate in Business and Management with a strong experience in management and team leadership, I excel in improving efficiency, reducing costs, and driving overall operational excellence. My expertise spans financial management, risk management, adaptability and cross-functional collaboration. I thrive in dynamic, fast-paced environments and i am dedicated to supporting the trust's growth and maximising operational performance.
Overview
6
6
years of professional experience
Work History
Senior administrator, Referral Management Team
University Hospital Southampton - NHS Foundation Trust
Southampton , Hampshire
03.2025 - Current
- Handles the triaging of referrals, identifying appropriate services, and providing clinical and logistical to patients and GPs.
- Oversees and manages the referral process, ensuring efficient and appropriate patient referrals between different healthcare settings.
- Maintain strict confidentiality whilst handling sensitive information and documents.
- Develop comprehensive reports using MS Office suite to facilitate strategic decision-making.
Outpatient administrator
University Hospital Southampton NHS Foundation Trust
Southampton, Hampshire
11.2023 - 03.2025
- Set new appointments, rescheduled appointments, and sent reminders.
- Followed strict safety standards, patient protection requirements, and legal guidelines.
- Shared communications between medical staff and patients.
- Collected information from patients via face-to-face or telephone interviews.
- Managed over 50 patient calls per day and email requests for scheduling appointments and handling patient inquiries.
Team leader supervisor
Imperial Integrated Project
Lagos state, Nigeria
11.2020 - 01.2022
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
- Managed daily planning of workplace operations, clearly communicating targets to staff for smooth, efficient task delivery.
- Trained and led talented teams to surpass objectives, consistently exceeding KPI targets.
- Train team members, setting strategy and monitoring progress towards goals.
- Initiating ideas on youth’s empowerment programs and deciding how to develop strategies to accomplish them.
- Conducted workplace safety inspections whilst setting personal example for health and safety.
Business development manager
1212 Clothings
Lagos state, Nigeria
09.2019 - 11.2020
- Generated leads to bring in new client revenue and improve bottom-line profitability especially with our B2B clients.
- Identified opportunities to drive business growth, diversification and expansion.
- Contacted and converted potential customers via telephone, email and in-person enquiries.
- Developed marketing plans to support department strategies and achieving our set KPIs.
- Developed a growth strategy focused both on financial gain and customer satisfaction by conducting research to identify new markets and customer needs.
- Designed strategy to win new business and maximize selling opportunities among existing clients, achieving lucrative results.
- Built long-term relationships with new and existing customers.
- Followed industry trends locally and internationally and also reporting on successes and areas needing improvements.
- Maintained client records in bespoke CRM systems, ensuring streamlined data processes for maximum efficiency.
Education
Master of Arts - International Business and Management
University of Portsmouth
Portsmouth 02.2022 - 07/2023
Bachelor of Science - Economics
Bowen University
Osun state, Nigeria 09.2014 - 07/2018
Skills
- Cost reduction and efficiency
- Quality control certification
- WordPress
- Knowledge of ERP software
- Human resource development
- Interpersonal skills
- Project management
- Customer service Management
- Strategic research
- Financial risk analysis
- Quality control procedures
- Account management proficiency
References
References available upon request.
Timeline
Senior administrator, Referral Management Team
University Hospital Southampton - NHS Foundation Trust
03.2025 - Current
Outpatient administrator
University Hospital Southampton NHS Foundation Trust
11.2023 - 03.2025
Master of Arts - International Business and Management
University of Portsmouth
02.2022 - 07/2023
Team leader supervisor
Imperial Integrated Project
11.2020 - 01.2022
Business development manager
1212 Clothings
09.2019 - 11.2020
Bachelor of Science - Economics
Bowen University
09.2014 - 07/2018
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