Tolu Ayeni
London,Middlesex
Summary
I Have accumulated extremely strong customer service over the years and this gives me confidence in my ability to communicate effectively with my team as well as clients. My goal is to work in environment that will help further my IT career and move into the offensive security sector of cyber security.
Overview
4
4
years of professional experience
Work history
VR Experience guide
OTHERWORLD
London, City of London
05.2022 - 02.2023
- Worked closely with end-users to assess business requirements, support change and deliver high-quality customer experiences.
- Developed solutions for critical software issues, guiding customers through bug fixes and reactive maintenance.
- Responded to incidents on-site, providing precise time estimations and managing customer expectations.
- Consistently provide professional, friendly and engaging service; resulting in customer complements.
- Created assessment reports of equipment issues and resolutions using operational data.
Waiter
Dishoom
London, City of London
02.2021 - 10.2022
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
Barista
Costa
London
04.2019 - 01.2020
- Produced high-volume coffee orders quickly and accurately, meeting customer demand.
- Educated coworkers and customers about new products, increasing cafe sales.
- Trained new team members with positive reinforcement and respectful, motivational coaching.
- Used excellent memorisation skills to maintain extensive drinks menu, ingredients and recipe knowledge.
Education
ST.Marys High
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ST.Charles Sixth Form Collage
Skills
- Cyber essentials policies
- Office 365
- Network troubleshooting
- Customer communication
- Hungry for knowledge
- Strong problem solving skills
Custom
- Consistently provide professional, friendly and engaging service; resulting in customer complements.
- Organized and managed equipment hired from a third party.
- Displayed enthusiasm and knowledge about the restaurant’s menu and products.
- Fast to respond and resolve any problems between the third part and our company
Languages
English
Native
Japanese
Elementary
Timeline
VR Experience guide
OTHERWORLD
05.2022 - 02.2023
Waiter
Dishoom
02.2021 - 10.2022
Barista
Costa
04.2019 - 01.2020
ST.Marys High
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ST.Charles Sixth Form Collage
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