Tola Fakunle
London
Summary
SOC Analyst with 5+ Years experience Providing Cybersecurity Solutions. Specialized in threat building, incident response and policy auditing within SIEM platform. Proficient in Microsoft 365 security products . Committed to staying updated with the latest Cyber Security Trends to ensure Continuous Improvement in security practice.
Overview
9
9
years of professional experience
1
1
Certification
Work History
SOC Analyst
Hss Hire
11.2018 - Current
- IDS monitoring and analysis through SIEM
- Analyze network traffic for potential threats
- Complete log analysis as needed, prioritizing and differentiating between potential intrusion attempts and false negatives
- Create and track investigations to resolution
- Compose security alert notifications
- Ensure searches for Indicators of Compromise (IOCs) are completed when reported, through EDR tools
- Monitor reported spam and phishing emails
- Advise incident responders in steps to take to investigate and resolve computer security incidents
- Review violations of computer security procedures and developed mitigation plans
- Monitor computer virus reports to determine when to update virus protection systems
Service Desk Analyst
Kings College
07.2018 - 10.2018
- Ensured that incoming calls, chats and web-submitted tickets were fairly being allocated to Service Desk Specialists
- Guided, mentored and monitored Service Desk staff in their daily duties
- Escalation point in Service Desk for advanced incidents, problems or requests
- Engaged in user support interactions via telephone, chat and email platforms, providing standard first call support and worked to improve customer environment
- Maintained user accounts, data integrity, and file system security for Service Desk environment by following company processes
- Performed troubleshooting for technical problems remotely to assist with resolving reported issues from customers
- Communicated highly technical information to both technical and nontechnical personnel
- Drafted, reviewed and approved documentation and Knowledge Base articles in ServiceNow relevant to configuration, maintenance and troubleshooting of accounts and computer systems
- Managed and followed through on projects that vastly improved workflow and required input of several teams, including account creation/termination process, and USB exemption procedure
- Adhered to Change Control Processes and Procedures
- Accurately documented and communicated system failures, repairs, installations, or changes to necessary parties
- Ensured compliance with existing policies and procedures pertaining to Sarbanes-Oxley, FDA, HIPAA and PCI regulations and standards
Service Desk Analyst
Virgin Tees
07.2015 - 06.2018
- Interact with other Tier 3 Engineers and Management
- Support, assist, and mentor other Service Desk Technicians to resolve complex issues
- Assist with managing small teams
- Provided assistance with customer escalations to supervisor for all Service Desk Technicians
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution
- Provided assistance with account maintenance and assistance
- Provided remote diagnostics and troubleshooting assistance
- Communicated with users by answering phone calls, chat sessions, and emails
- Created tickets with ServiceNow, to help resolve and track user issues through detailed documenting procedures
- Observed, received, and otherwise obtained information from any relevant source, to assist with diagnosing and resolving technical issues, within policies and guidelines
- Followed, reviewed, and updated Knowledge articles, and created new ones as appropriate
- Responded to general inquiries and nontechnical questions, as needed
- Provided prompt and courteous customer service, including website navigation assistance
Education
Bachelor of Science - Social Work And Social Policy
University Of Wolverhampton
Midlands09.2015
Skills
- IDS Monitoring and Triage
- IOC Monitoring
- Log Analysis
- Analytical and Critical Thinking
- Deductive reasoning skills
- Attention to Detail
- Excellent Communication
- Self-Motivated
- Technical Support
- Account Management
- Computer Networking
- Mobile Device Management
- Operating Systems
- Network Administration
- MS Office 365
- Splunk, Siem and Python
Certification
CompTIA CySA+ - Cyber Security Analyst
CSAP - CompTIA Security Analytics Professional
CompTIA Security+
Timeline
SOC Analyst
Hss Hire
11.2018 - Current
Service Desk Analyst
Kings College
07.2018 - 10.2018
Service Desk Analyst
Virgin Tees
07.2015 - 06.2018
Bachelor of Science - Social Work And Social Policy
University Of Wolverhampton
CompTIA CySA+ - Cyber Security Analyst
CSAP - CompTIA Security Analytics Professional
CompTIA Security+
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