Experienced Relationship Manager with extensive experience and proven ability to manage day-to-day client relationships, identify client needs, and deliver optimal solutions to clients. Skilled in contributing to high-level analysis of client strategy, market analysis, and credit applications. Results-driven Relationship Manager with exemplary leadership, time management and analytical skills. Well-versed with customer relationship management practices and computer software. Responsible professional willing to exceed expectations.
Hi, I’m
Tokunbo Olatokun
Stoke on Trent,Staffordshire
Summary
Overview
16
years of professional experience
Work history
Zenith Bank PlcLagos, Nigeria
Relationship Manager
11.2007 - Current
Job overview
- Key responsibilities
- Managed day-to-day client relationships under limited supervision, ensuring the delivery of best ideas, solutions, and products
- Actively participated in business development activities, leading pitches and proposals for deals, and onboarding new clients
- Established and nurtured long-lasting client relationships, resulting in increased turnover and market share
- Proactively identified client needs and tailored financial solutions to meet their objectives
- Managed a portfolio of high networth clients and businesses leading to revenue growth over 25%
- Monitored on a daily basis, customer's business turnover and activities to ensure repeat businesses and revival of dormant and inactive relationships
- Managed an international trade portfolio of over $10 million in annual import and export transactions
- Resolved client issues promptly and efficiently, through effective customer service delivery resulting in consistent client satisfaction
- Provided comprehensive support thereby facilitating effective development and management of customer relationships
- Oversaw first-level credit appraisal of 8 business locations to match customer's to the appropriate credit portfolio
- Prepared credit support by analyzing information in collaboration with senior team members, contributing to credit applications
- Contributed to high-level analysis of client strategy, incorporating market analysis for client recommendations and rationales for credit approval
- Prepared and supported financial analysis and credit applications in conjunction with other team members
- Reviewed Facility and Security documentation, ensuring accountability for straightforward commercial aspects and referring complex issues to senior team members
- Collaborated with internal and external counterparts to gather relevant information supporting decision-making and planning
- Liaised with relevant department to ensure credit requests and processes are in compliance with operational standards
- Contributed to the development, adaptation, and application of policies, procedures, and analysis to ensure a relevant, compliant, and rigorous approach to risk management
- Key achievements/projects
- Successfully revived dormant relationships, growing key accounts from below 200 Million Naira annual turnover to over 80 Billion Naira annual turnover and a risk portfolio of 10 Billion Naira
- Managed a portfolio of high net worth clients and businesses leading to monthly revenue over 100 million naira
- Managed a trade portfolio of over $10 million in annual import and export transactions.
- Conducted proactive credit risk assessments and customer due diligence reviews for comprehensive understanding of clients.
- Utilised commercial credit and lending experience to meet and exceed customer needs effectively.
- Managed long-term customer relationships to increase revenue.
- Built and carefully managed loyal, profitable client bases.
- Identified and developed new business opportunities, expanding existing client bases.
- Secured favourable terms and agreements for clients through effective negotiation.
- Sourced new business through strategic networking to maximise investment opportunities.
- Delivered excellent customer service and proactively sought innovative ways to enhance service quality.
- Conducted face-to-face meetings with SME clients, managing portfolio with £[Amount] turnover.
- Provided expert guidance on financial products and services, enhancing client understanding.
- Promoted continuous improvement by problem-solving and sharing suggestions to optimise team operations.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Applied positive customer service approach to increase satisfaction levels.
Education
Olabisi Onabanjo University
Bachelor of Science (B.Sc) from Biochemistry
University overview
Second Class Upper Division, GPA: 2.1, GPA: 4.01, : top 5% of the class
Skills
- Business development
- Customer service
- Prospecting
- Communication skills
- Problem-solving
- Customer-focused
Availability
See my work availability
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Available
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Timeline
Relationship Manager
Zenith Bank Plc
11.2007 - Current
Olabisi Onabanjo University
Bachelor of Science (B.Sc) from Biochemistry
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