Tokhirbek Sultonbekov
Cambridge
Summary
PERSONAL STATEMENT A conscientious and ambitious student, with extensive experience in customer service, currently seeking a new position as an Sales Assistant or Supervisor.
Overview
2
2
years of professional experience
Work History
Phone Operator
Call Center
Tashkent
2023.06 - 2023.09
- Completed work according to schedule, helping struggling team members as required to maintain smooth-running operations.
- Calculated and recorded call charges performed by different departments.
- Provided an outstanding customer experience by providing professional telephone etiquette to achieve high client satisfaction score.
- Provided knowledgeable responses to customer enquiries to address needs.
Sales Assistant
Levi's
Cambridge , Cambridgeshire
2022.10 - 2022.12
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Provided excellent sales services by offering bespoke product advice to meet exact customers needs.
- Shelved and merchandised new products in visually appealing, organised displays to engage customers.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Assisted customers with signing up for store loyalty programmes and provided details about key benefits.
- Managed till operations by promptly and precisely scanning items, processing payments and issuing receipts.
Sales Assistant/Supervisor
Podium Italia
Tashkent
2022.05 - 2022.08
- Established and maintained positive, profitable client relationships through superb communication.
- Delivered professional sales presentations, creatively communicating product quality and market comparisons to prospective clients.
- Built long-term relationships with customers and generated referrals from existing clients.
- Established customer purchasing needs, offering personalised guidance with product and accessory selection.
- Assisted customers with product returns, converting refund requests into exchange opportunities to maximise store revenue.
Waiter Bartender
Wagamama
Cambridge , Cambridgeshire
2022.03 - 2022.05
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
- Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
Waiter
Pizza Hut
Cambridge , Cambridgeshire
2021.12 - 2022.03
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
Education
A-Levels - Mathematics and international relations
50 school
Tashkent 09/2010 - 06/2021
Bachelor Degree - Accounting and Finance
Anglia Ruskin University
Cambridge, Cambridgeshire 09/2021 -
Certificate of Higher Education - Media Speaking
Kakcaxap
Moscow Russia 09/2022 - 12/2022
Skills
- Customer Service
- Leadership
- Teamwork
- Accounting
- Mathematics
- Public speaking
- Sales negotiating
- Problem solver
- Telephone skills
- Stock management
Interests
Football, Volleyball, Table Tennis and Public Speaking
Additional Information
- STUDENT PERSONAL INFO AGE 20 PHONE +447537852167
Languages
English
Fluent
Uz
Native
Russian
Native
Turkish
Intermediate
German
Intermediate
Timeline
Phone Operator
Call Center
2023.06 - 2023.09
Sales Assistant
Levi's
2022.10 - 2022.12
Sales Assistant/Supervisor
Podium Italia
2022.05 - 2022.08
Waiter Bartender
Wagamama
2022.03 - 2022.05
Waiter
Pizza Hut
2021.12 - 2022.03
A-Levels - Mathematics and international relations
50 school
09/2010 - 06/2021
Bachelor Degree - Accounting and Finance
Anglia Ruskin University
09/2021 -
Certificate of Higher Education - Media Speaking
Kakcaxap
09/2022 - 12/2022
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