Tokhirbek Sultonbekov
Cambridge
Summary
PERSONAL STATEMENT A conscientious and ambitious student, with extensive experience in customer service, currently seeking a new position as an Sales Assistant or Supervisor.
Overview
2
2
years of professional experience
Work History
Phone Operator
Call Center
Tashkent
06.2023 - 09.2023
- Completed work according to schedule, helping struggling team members as required to maintain smooth-running operations.
- Calculated and recorded call charges performed by different departments.
- Provided an outstanding customer experience by providing professional telephone etiquette to achieve high client satisfaction score.
- Provided knowledgeable responses to customer enquiries to address needs.
Sales Assistant
Levi's
Cambridge, Cambridgeshire
10.2022 - 12.2022
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Provided excellent sales services by offering bespoke product advice to meet exact customers needs.
- Shelved and merchandised new products in visually appealing, organised displays to engage customers.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Assisted customers with signing up for store loyalty programmes and provided details about key benefits.
- Managed till operations by promptly and precisely scanning items, processing payments and issuing receipts.
Sales Assistant/Supervisor
Podium Italia
Tashkent
05.2022 - 08.2022
- Established and maintained positive, profitable client relationships through superb communication.
- Delivered professional sales presentations, creatively communicating product quality and market comparisons to prospective clients.
- Built long-term relationships with customers and generated referrals from existing clients.
- Established customer purchasing needs, offering personalised guidance with product and accessory selection.
- Assisted customers with product returns, converting refund requests into exchange opportunities to maximise store revenue.
Waiter Bartender
Wagamama
Cambridge, Cambridgeshire
03.2022 - 05.2022
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
- Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
Waiter
Pizza Hut
Cambridge, Cambridgeshire
12.2021 - 03.2022
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
Education
A-Levels - Mathematics and international relations
50 school
Tashkent 09/2010 - 06/2021
Bachelor Degree - Accounting and Finance
Anglia Ruskin University
Cambridge, Cambridgeshire 09/2021 -
Certificate of Higher Education - Media Speaking
Kakcaxap
Moscow Russia 09/2022 - 12/2022
Skills
- Customer Service
- Leadership
- Teamwork
- Accounting
- Mathematics
- Public speaking
- Sales negotiating
- Problem solver
- Telephone skills
- Stock management
Interests
Football, Volleyball, Table Tennis and Public Speaking
Additional Information
- STUDENT PERSONAL INFO AGE 20 PHONE +447537852167
Languages
English
Fluent
Uz
Native
Russian
Native
Turkish
Intermediate
German
Intermediate
Timeline
Phone Operator
Call Center
06.2023 - 09.2023
Sales Assistant
Levi's
10.2022 - 12.2022
Sales Assistant/Supervisor
Podium Italia
05.2022 - 08.2022
Waiter Bartender
Wagamama
03.2022 - 05.2022
Waiter
Pizza Hut
12.2021 - 03.2022
A-Levels - Mathematics and international relations
50 school
09/2010 - 06/2021
Bachelor Degree - Accounting and Finance
Anglia Ruskin University
09/2021 -
Certificate of Higher Education - Media Speaking
Kakcaxap
09/2022 - 12/2022
Similar Profiles
Chien DinhChien Dinh
Caller Executive at Call CenterCaller Executive at Call Center
Victor FontenotVictor Fontenot
Call Center Representative at Call CenterCall Center Representative at Call Center
D'jenie DeliaD'jenie Delia
Customer Service Sales Representative at call centerCustomer Service Sales Representative at call center