TOHEEB BADMUS
Concierge
London
Summary
Helpful professional with drive to provide remarkable guest service. Outgoing personality with dedicated problem-solving and understanding of importance of corporate branding. Excellent team leader consistently achieving and exceeding corporate goals for revenue generation and capacity. Intelligent management professional with exceptional knowledge of venues, tourist attractions, dining and entertainment offerings. Extensive background in hotel management positions for high-end resorts.
Overview
13
13
years of professional experience
Work History
Cleaner
Chop Oo
07.2023 - 10.2023
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
- Organized and used industrial cleaning products following strict safety procedures.
- Emptied trashcans and transported waste to collection areas.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Removed trash, debris and other waste materials from premises.
Service Apartment Concierge
County Apartments
03.2018 - 06.2023
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Explained security policies and procedures to guests and hotel staff to promote visitor confidence and safety.
- Facilitated guest check-in and check-out processes to reduce wait times and increase guest convenience.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Managed front office operations of busy hotel, delivering 5-star service to cultivate loyalty and satisfaction.
- Managed check-in and check-out procedures for guests.
- Maintained accurate and up-to-date records of guest information.
- Assisted with luggage handling, valet services and concierge services.
Hotel Supervisor
Holiday Inn
12.2015 - 03.2018
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Developed and implemented strategies to optimize operational efficiency and maximize profits.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Provided exceptional service and assistance to guests upon check-in.
- Coordinated with waitstaff to regularly clean buffet areas and refill hot and cold items quickly.
- Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
Housekeeping Room Attendant
Hilton Riverside Hotels And Apartments
12.2011 - 07.2015
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Responded to requests from patrons for linens and toiletries.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Handled requests for extra linens, toiletries and other supplies.
Receptionist
Gateway International Hotel
12.2010 - 12.2011
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed multiple tasks and met time-sensitive deadlines.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained visitor log for entering and leaving facility for security purposes.
- Handled cash transactions and maintained sales and payments records accurately.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Cleaner
JD Wetherspoon
03.2024 - 04.2024
- Emptied trashcans and transported waste to collection areas.
- Handled equipment, chemicals, and materials properly and with caution.
- Organized and used industrial cleaning products following strict safety procedures.
- Used time management and efficient cleaning methods to meet deadlines.
- Provided assistance to other staff members with cleaning of difficult areas.
- Performed regular maintenance and repairs on various cleaning tools and equipment.
- Removed trash, debris and other waste materials from premises.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Used organic-based chemicals to disinfect floors, counters and furniture.
- Cleaned walls and ceilings with special reach tools following regular schedule.
Education
First Aid Certificate -
Primordial
UK02.2024
Bachelor Of Science - Computer Science
Olabisi Onabanjo University
Ogun State Nigeria 08.2010
Skills
- Task Delegation
- Food and beverage knowledge
- Sales and Marketing
- Vendor negotiation
- Health and Safety Regulations
- Concierge services
- Guest Relations Management
- Reservation Management
- Facility Maintenance
- Front Desk Operations
- Security management
Timeline
Cleaner
JD Wetherspoon
03.2024 - 04.2024
Cleaner
Chop Oo
07.2023 - 10.2023
Service Apartment Concierge
County Apartments
03.2018 - 06.2023
Hotel Supervisor
Holiday Inn
12.2015 - 03.2018
Housekeeping Room Attendant
Hilton Riverside Hotels And Apartments
12.2011 - 07.2015
Receptionist
Gateway International Hotel
12.2010 - 12.2011
First Aid Certificate -
Primordial
Bachelor Of Science - Computer Science
Olabisi Onabanjo University
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