Tofajjal Hossain
Dhaka
Summary
Results-driven professional in distributor collection operations and M-Commerce management, with expertise in financial reporting and ERP systems. Specializes in enhancing operational efficiency and customer satisfaction through process optimization and technology integration. Experienced in managing high-volume distribution and cash collection processes while ensuring compliance across multiple locations.
Overview
20
20
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Distributor Collection Operation
Recom BD
Dhaka
01.2022 - Current
- Monitored collections, receivables, and commission payments to ensure accuracy, minimising discrepancies.
- Executed accounting entries and reconciliations within ERP systems for financial accuracy.
- Led RPA-based reconciliation initiatives, significantly decreasing manual workload.
- Coordinated delivery schedules to ensure timely order fulfillment, enhancing customer satisfaction.
- Directed daily activities and productivity strategies to improve operational efficiency, resulting in streamlined processes.
- Developed services including DMS, RMS, BPRS, Fusion, ERS, and MFS to optimize processes.
- Generated insightful dashboards on a weekly and monthly basis utilizing Excel and RPA.
- Directed daily operations to achieve maximum efficiency and productivity.
- Coordinated efficient delivery schedules, maximising customer satisfaction through timely order fulfilment.
- Contributed to company strategy objectives, improving workflow and services.
- Planned and executed high-volume distribution of 400 sector goods.
- Implemented new technologies, enhancing operations and increasing production efficiency.
- Organised team workloads to distribute tasks evenly and provide quality completion.
- Managed customer service operations within the distribution centre, achieving a 95% satisfaction rate through efficient issue resolution.
- Managed all team members, evenly distributing tasks for quality completion and time efficiency.
- Developed robust policy and procedure to improve KPI achievement and delivery accuracy.
Distributor Collection Operation
Grameenphone Ltd
Dhaka
01.2016 - 12.2021
- Managed customer service operations within distribution center, contributing to 95% customer satisfaction rate.
- Coordinated daily distribution of over 100 shipments, streamlining logistics processes.
- Led implementation of RPA solutions to enhance KPI achievement and delivery accuracy.
- Monitored collections, receivables, and commission payments for financial accuracy.
- Prepared weekly and monthly dashboards using Excel and RPA tools for performance tracking.
- Reviewed and updated distribution policies, ensuring compliance with industry standards and enhancing operational integrity.
- Developed business continuity plans to minimize disruptions during emergencies.
- Provided operational support in developing DMS, RMS, BPRS, Fusion, ERS, and MFS services.
M-Commerce & postpaid Operation
Grameenphone Ltd
Dhaka, Sylhet, Chittagong
03.2007 - 12.2015
- Directed M-Commerce and postpaid bill reconciliation efforts among Finance, IT, and Customer Service divisions for accurate financial outcomes.
- Achieved service time and quality targets.
- Facilitated fund transfers, credit adjustments, and banking collection channels including Banks and FlexiLoad.
- Ensured strict compliance with agreements, commission structures, and payment authorization protocols.
- Performed bank reconciliations along with regular production of audit-ready reports each month.
- Engaged with Bangladesh Bank and financial partners for thorough compliance documentation supporting regulatory needs.
- Engineered MFS/SMS banking solutions featuring built-in process controls to optimize efficiency.
- Elevated fraud detection capabilities by addressing mismatches in collections for improved risk management.
- Refined tracking processes to enhance financial transparency while minimizing compliance risks.
Cash Collection
Grameenphone Ltd
Sylhet
01.2006 - 02.2007
- Optimized cash collection processes, accelerating speed from sales to cash.
- Coordinated with bank representatives for effective cash collection and deposit management.
- Maintained detailed records of collection activities to adhere to financial regulations.
- Executed precise counting and processing of cash deposits, minimizing discrepancies.
- Documented all daily cash transactions in financial software for accurate reporting.
- Generated daily financial reports by balancing cash drawers, ensuring integrity of transactions.
- Facilitated efficient handling of cash receipts to reduce errors in till management.
- Reviewed existing collection policies to enhance overall operational efficiency.
Education
Bachelor of Arts - (Hons)
National University
02.1998 - 04.2001
Skills
- Customer relationship management
- Financial reporting
- ERP systems
- Data analysis
- RPA implementation
- Process optimization
- Team leadership
- Operational efficiency
- Issue resolution
- Compliance management
- Sales analysis
- Vendor relations
- Operations management
- Order processing
- Stakeholder communication
- Project Management
- Efficiency improvement
- Excel proficiency
- Technology and automation
- Time optimisation
- Coordination
- Systems evaluation
- Forecasting techniques
- Systems and automation applications
- Operational excellence
- Expertise in erp systems
Certification
- Microsoft Office (Word, Excel) – Grameenphone, 2018
- Basic RPA (UI Path) – Grameenphone, 2022
- Power BI – Grameenphone, 2024
References
Subrata Saha
Growth Lead USSD Business
Grameenphone Limied
Platform, Payment & Partnership Product
Gp House, Bashundhara, Baridhara,
Dhaka
Cell-01711506098
Md. Jahidul Islam
Head of Collection
Grameenphone Limied
Finance Division
Gp House, Bashundhara, Baridhara,
Dhaka
Cell-01711080233
Additional Information
- Major Achievements & Initiatives
- - 30+ RPA automation's
- - 20+ Excel automatons
- - Money Receipt Automation Initiative
- - ERS & MFS Auto‑Disbursement Concept
- - DMS PO Automation Concept
Timeline
Distributor Collection Operation
Recom BD
01.2022 - Current
Distributor Collection Operation
Grameenphone Ltd
01.2016 - 12.2021
M-Commerce & postpaid Operation
Grameenphone Ltd
03.2007 - 12.2015
Cash Collection
Grameenphone Ltd
01.2006 - 02.2007
Bachelor of Arts - (Hons)
National University
02.1998 - 04.2001