Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Todd Parkes-Rolfe

Letchworth,Hertfordshire

Summary

Enthusiastic and dependable IT graduate with a strong foundation in technical support, customer service, and problem-solving. Proven ability to communicate effectively with users, troubleshoot issues, and adapt quickly to changing priorities. Experienced in high-pressure environments and committed to delivering efficient, user-friendly solutions. Seeking an entry-level Technical Support Analyst role to apply my technical knowledge and interpersonal strengths while continuing to grow within the IT field.

Overview

5
5
years of professional experience
9
9
years of post-secondary education

Work history

Cashier

Nisa Local
Letchworth
06.2022 - 08.2025
  • Delivered friendly and efficient customer service, resolving queries and ensuring satisfaction
  • Demonstrated reliability and professionalism in handling transactions and assisting users
  • Built strong interpersonal skills and patience—essential for technical support roles

Crew Member

McDonald's
Letchworth
07.2020 - 09.2020
  • Worked across multiple operational areas, adapting quickly to new tasks and priorities
  • Maintained high standards of service under pressure, supporting team efficiency
  • Strengthened multitasking and communication skills in a fast-paced environment

Education

BSc (Hons) - Computer Science and Information Technology

University Of Hertfordshire
Hatfield
09.2023 - 07.2025

Cambridge Technical Extended Diploma - IT

North Hertfordshire College
Stevenage
09.2019 - 07.2021

GCSEs (or equivalent) - undefined

North Hertfordshire College
09.2014 - 07.2019

Skills

  • Software & Tools: Microsoft Word, Excel, Windows OS, basic networking tools
  • IT Support: Troubleshooting hardware/software issues, user assistance, system setup
  • Programming: Basic knowledge of Python, Java, and SQL from academic projects
  • Communication: Clear and patient when explaining technical concepts to non-technical users
  • Teamwork & Reliability: Proven ability to collaborate and deliver consistent results
  • Customer Service: Strong background in resolving queries and maintaining user satisfaction

Languages

English – Native/Expert

Timeline

BSc (Hons) - Computer Science and Information Technology

University Of Hertfordshire
09.2023 - 07.2025

Cashier

Nisa Local
06.2022 - 08.2025

Crew Member

McDonald's
07.2020 - 09.2020

Cambridge Technical Extended Diploma - IT

North Hertfordshire College
09.2019 - 07.2021

GCSEs (or equivalent) - undefined

North Hertfordshire College
09.2014 - 07.2019

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