Todd Parkes-Rolfe
Letchworth,Hertfordshire
Summary
Enthusiastic and dependable IT graduate with a strong foundation in technical support, customer service, and problem-solving. Proven ability to communicate effectively with users, troubleshoot issues, and adapt quickly to changing priorities. Experienced in high-pressure environments and committed to delivering efficient, user-friendly solutions. Seeking an entry-level Technical Support Analyst role to apply my technical knowledge and interpersonal strengths while continuing to grow within the IT field.
Overview
5
5
years of professional experience
9
9
years of post-secondary education
Work history
Cashier
Nisa Local
Letchworth
2022.06 - 2025.08
- Delivered friendly and efficient customer service, resolving queries and ensuring satisfaction
- Demonstrated reliability and professionalism in handling transactions and assisting users
- Built strong interpersonal skills and patience—essential for technical support roles
Crew Member
McDonald's
Letchworth
2020.07 - 2020.09
- Worked across multiple operational areas, adapting quickly to new tasks and priorities
- Maintained high standards of service under pressure, supporting team efficiency
- Strengthened multitasking and communication skills in a fast-paced environment
Education
BSc (Hons) - Computer Science and Information Technology
University Of Hertfordshire
Hatfield 2023.09 - 2025.07
Cambridge Technical Extended Diploma - IT
North Hertfordshire College
Stevenage 2019.09 - 2021.07
GCSEs (or equivalent) - undefined
North Hertfordshire College
2014.09 - 2019.07
Skills
- Software & Tools: Microsoft Word, Excel, Windows OS, basic networking tools
- IT Support: Troubleshooting hardware/software issues, user assistance, system setup
- Programming: Basic knowledge of Python, Java, and SQL from academic projects
- Communication: Clear and patient when explaining technical concepts to non-technical users
- Teamwork & Reliability: Proven ability to collaborate and deliver consistent results
- Customer Service: Strong background in resolving queries and maintaining user satisfaction
Languages
English – Native/Expert
Timeline
BSc (Hons) - Computer Science and Information Technology
University Of Hertfordshire
2023.09 - 2025.07
Cashier
Nisa Local
2022.06 - 2025.08
Crew Member
McDonald's
2020.07 - 2020.09
Cambridge Technical Extended Diploma - IT
North Hertfordshire College
2019.09 - 2021.07
GCSEs (or equivalent) - undefined
North Hertfordshire College
2014.09 - 2019.07