Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
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Todd Kynaston

Lilleshall,Shropshire

Summary

Friendly and outgoing with knack for creating memorable customer experiences and ensuring smooth service. Skilled in communication and teamwork, able to adapt quickly to new environments. Ready to bring energy and dedication to the team. Enthusiastic Customer Service and Telesales Representative with in-depth knowledge of sales, account management and training. Provide superior customer service and resolve all issues quickly and with positive attitude. Well-versed in hospitality industry with focus on bartending. Deliver exceptional customer experiences and maintain smooth bar operations. Utilise deep knowledge of mixology, specialist spirits and custom drinks. Quick learner with ability to remain calm under pressure.

Overview

3
3
years of professional experience
6
6
years of post-secondary education

Work history

Customer service representative

Phoenix Group
Telford, Telford and Wrekin
05.2023 - Current
  • Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Maintained excellent client satisfaction by providing in-depth support.
  • Obtained feedback from customers to improve service experience.

Data analyst

Nuvoli
Eccleshall, Staffordshire
11.2022 - 04.2023
  • Advised on data collection and statistical methods to verify reliability of findings.
  • Entered information into data storage and data retrieval systems for processing.
  • Planned and organising surveys and other statistical collections for data analysis.

Bartender

Serco
Lilleshall, Shropshire
10.2021 - 10.2022
  • Welcomed guests with friendly conversation and fun atmosphere.
  • Completed end-of-day cleanup to reset bar for next day.
  • Collected, washed and put away glassware between guests.
  • Served guests spirits, lagers and stouts at bar.
  • Set up bar area daily with clean furniture, supplies and beverage stock for typical bar demands.
  • Coordinated daily replenishment and stock resets to maintain organised, tidy bar space.
  • Prepared ingredients and garnishes for cocktails and signature bar drinks.

Education

BTEC Business level 3 - Business

NSCG Stafford College
Stafford
09.2020 - 05.2022

GCSEs - English, Maths, Geography, Business

The Burton Borough School
Newport
09.2015 - 03.2020

Skills

  • Customer Service
  • Problem-solving
  • Cash handling
  • Microsoft Office
  • Lead generation
  • Stock management
  • Strategic sales knowledge
  • Hospitality service expertise
  • Cash register operation
  • Premium spirits & mixology
  • Changing beer kegs

Affiliations

  • Forex
  • Tennis
  • Guitar

Timeline

Customer service representative

Phoenix Group
05.2023 - Current

Data analyst

Nuvoli
11.2022 - 04.2023

Bartender

Serco
10.2021 - 10.2022

BTEC Business level 3 - Business

NSCG Stafford College
09.2020 - 05.2022

GCSEs - English, Maths, Geography, Business

The Burton Borough School
09.2015 - 03.2020

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Todd Kynaston