Todd Kynaston
Lilleshall,Shropshire
Summary
Friendly and outgoing with knack for creating memorable customer experiences and ensuring smooth service. Skilled in communication and teamwork, able to adapt quickly to new environments. Ready to bring energy and dedication to the team. Enthusiastic Customer Service and Telesales Representative with in-depth knowledge of sales, account management and training. Provide superior customer service and resolve all issues quickly and with positive attitude. Well-versed in hospitality industry with focus on bartending. Deliver exceptional customer experiences and maintain smooth bar operations. Utilise deep knowledge of mixology, specialist spirits and custom drinks. Quick learner with ability to remain calm under pressure.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
Work history
Customer service representative
Phoenix Group
Telford, Telford and Wrekin
2023.05 - Current
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Assisted customers with varying questions using product knowledge and service expertise.
- Maintained excellent client satisfaction by providing in-depth support.
- Obtained feedback from customers to improve service experience.
Data analyst
Nuvoli
Eccleshall, Staffordshire
2022.11 - 2023.04
- Advised on data collection and statistical methods to verify reliability of findings.
- Entered information into data storage and data retrieval systems for processing.
- Planned and organising surveys and other statistical collections for data analysis.
Bartender
Serco
Lilleshall, Shropshire
2021.10 - 2022.10
- Welcomed guests with friendly conversation and fun atmosphere.
- Completed end-of-day cleanup to reset bar for next day.
- Collected, washed and put away glassware between guests.
- Served guests spirits, lagers and stouts at bar.
- Set up bar area daily with clean furniture, supplies and beverage stock for typical bar demands.
- Coordinated daily replenishment and stock resets to maintain organised, tidy bar space.
- Prepared ingredients and garnishes for cocktails and signature bar drinks.
Education
BTEC Business level 3 - Business
NSCG Stafford College
Stafford 2020.09 - 2022.05
GCSEs - English, Maths, Geography, Business
The Burton Borough School
Newport 2015.09 - 2020.03
Skills
- Customer Service
- Problem-solving
- Cash handling
- Microsoft Office
- Lead generation
- Stock management
- Strategic sales knowledge
- Hospitality service expertise
- Cash register operation
- Premium spirits & mixology
- Changing beer kegs
Affiliations
- Forex
- Tennis
- Guitar
Timeline
Customer service representative
Phoenix Group
2023.05 - Current
Data analyst
Nuvoli
2022.11 - 2023.04
Bartender
Serco
2021.10 - 2022.10
BTEC Business level 3 - Business
NSCG Stafford College
2020.09 - 2022.05
GCSEs - English, Maths, Geography, Business
The Burton Borough School
2015.09 - 2020.03