Summary
Overview
Work History
Education
Skills
Affiliations
Training
Timeline
Generic

Tochukwu Ezemba

Bury,United Kingdom

Summary

Talented Support Worker focused on improving client lives through high-quality support and patient instruction. Proficient in life, financial, and social skills, helping clients integrate into the community and live more robust lives. Creative and empathetic assistant with 2 years of experience building community and developing social skills through incremental therapeutic techniques.

Overview

14
14
years of professional experience

Work History

Support Worker

Cygnet Healthcare
11.2023 - Current
  • Supported service users in accessing community resources, enhancing their integration and participation in community activities.
  • Developed strong rapport with service users, facilitating more effective support and guidance.
  • Conducted regular assessments of service users' needs, adjusting support plans to better serve them.
  • Improved service users' satisfaction by promptly addressing concerns and implementing feedback promptly.
  • Established trusting relationships with service users and their families through empathetic communication and active listening.

Healthcare Assistant

Newcross Healthcare
06.2022 - 10.2023
  • Supported needs of 20+ residents under long-term care.
  • Assisted with patient hygiene, physical comfort, eating, drinking, and mobility while observing and reporting specific changes.
  • Reduced risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
  • Observed patient skin conditions and reported findings to registered nurse.
  • Improved patient satisfaction by providing compassionate and attentive care to individuals with various health conditions.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Documented patient information and care activities in electronic health records.
  • Improved patient satisfaction with compassionate care and attentive listening to concerns and needs.
  • Improved patient care delivery by contributing to the development of patient care plans.

Support Worker

Total Assist Nursing
12.2021 - 01.2023
  • Looked after the physical comfort of residents
  • Communicate effectively with residents, relatives, and caregivers
  • Conducted regular assessments of over 15 service user needs, adjusting support plans for improved service.
  • Devised and implemented community-based programs to promote mental health awareness.

HSE Adviser

Korea Insu Construction Limited
01.2016 - 09.2021
  • Investigated incidents and unsafe conditions to identify root causes
  • Prepared and presented periodic safety operation reports to company management
  • Managed risk effectively by closely monitoring client portfolios and making timely adjustments.
  • Developed strong relationships with clients through regular communication and excellent customer service.
  • Developed comprehensive risk assessment tool, enabling more precise investment recommendations.
  • Managed over 30 site workers to ensure the safety of individuals and equipment

Environmental/Safety Officer

Nigeria Agip Oil Company
10.2014 - 12.2015
  • Ensured compliance of about 50 contractors by examining permits, licenses, applications, and records
  • Assessed pollution levels through field sample collection and analysis
  • Consulted with environmental agencies on compliance and sustainability initiatives.

Administrative Officer

International Student Recruitment Agency Nigeria
06.2012 - 09.2014
  • Managed about 30 client admission applications, flight scheduling and accommodation booking
  • Organized a filing system for important and confidential company documents.
  • Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
  • Enhanced overall office productivity through effective staff management and coordination of daily tasks.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Updated reports, managed accounts, and generated reports for company database.
  • Boosted employee morale by addressing concerns promptly and fostering a positive work environment.
  • Increased customer service success rates by quickly resolving issues.

Sales Representative

Gadis Nigeria Limited
06.2010 - 05.2012
  • Managed about 12 major sales and customer database
  • Sourced and retained clients through research and marketing
  • Addressed customer queries effectively.
  • Used in-store system to locate inventory and place special orders for customers.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Managed about 25 incoming calls, and emails per day from customers

Education

MSc Project Management -

University of Lincoln
Lincoln, England
01.2022

B.Tech. (Hons) Environmental Technology -

Federal University of Technology Owerri
Owerri, Imo
01.2009

Skills

  • Proficient in MS office
  • Daily living support
  • Health and safety awareness
  • Emotional Support
  • Teamwork and Collaboration
  • Multitasking
  • Problem-Solving
  • Excellent Communication
  • Organizational Skills
  • Emergency response training
  • Attention to Detail

Affiliations

  • Member, Association of Project Management (APM)
  • Member, Association of Safety Professionals

Training

  • Nigeria Institute of Safety Professionals (HSE 1 & 3) (2010)
  • NEBOSH (in-view)
  • Level 2 Care Certification (2024)
  • Food safety
  • Infection prevention and control
  • Mental Health Act
  • Safeguarding
  • GDPR
  • Fire safety
  • Observations and engagement
  • Dementia awareness
  • Resuscitation and basic life support
  • Moving and Handling
  • Safeguarding children and Adults
  • Fluid and nutrition
  • Handling information
  • Infection control
  • Privacy and dignity
  • Personality disorder
  • Awareness of self-harm and suicide
  • MAPA
  • Clinical risk management
  • Ligature
  • Safety intervention
  • Young people’s wellbeing
  • Professional relationships with young people
  • Post incident review
  • Therapeutic boundaries
  • Positive behavior support awareness
  • The Oliver McGowan Mandatory training for learning disability and autism
  • Responding to emergencies
  • Information governance and awareness
  • Dysphagia
  • Choking awareness
  • Equality and diversity

Timeline

Support Worker

Cygnet Healthcare
11.2023 - Current

Healthcare Assistant

Newcross Healthcare
06.2022 - 10.2023

Support Worker

Total Assist Nursing
12.2021 - 01.2023

HSE Adviser

Korea Insu Construction Limited
01.2016 - 09.2021

Environmental/Safety Officer

Nigeria Agip Oil Company
10.2014 - 12.2015

Administrative Officer

International Student Recruitment Agency Nigeria
06.2012 - 09.2014

Sales Representative

Gadis Nigeria Limited
06.2010 - 05.2012

MSc Project Management -

University of Lincoln

B.Tech. (Hons) Environmental Technology -

Federal University of Technology Owerri

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Tochukwu Ezemba