Toby Winterburn
Brighton,United Kingdom
Summary
Experienced professional with a strong foundation in sales, staff management, and leadership, complemented by advanced communication skills and strategic planning expertise. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Proficient in inventory management and fire safety training, with additional qualifications including driving and motorcycle licences. Dedicated to delivering exceptional results through effective team leadership and operational efficiency.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work history
Retail development manager
Ferrero (Field Sales Solutions)
Brighton, East Sussex
04.2025 - Current
- Responsible for the upkeep of store standards for the brand. Ensuring displays are up to national standards.
- Fixing issues within stores regarding stock levels.
- Placing orders to push higher net revenue within my stores.
- Excelling in convenience blitz activity ending up in the top 10 total sales within the country.
Night Supervisor
Hotel Du Vin
Brighton, East Sussex
02.2024 - 02.2025
- Managed a team on a nightly basis keeping morale and service standards high
- Worked closely with the hotel's events team to help set up key events for the next day to the highest standard.
- Created and submitted summary reports to management.
- Uphold top-quality service, upholding company standards.
- Maintained safe and secure environment by monitoring signs of disruptive behaviour.
- Assisted with check-ins, check-outs and reservations to support front office operations.
- Performed concise and accurate handovers to day manager at end of shift.
- Conducted night audits to fill out reports.
- Dealt with late-night emergencies calmly, ensuring minimal disruption to services.
- Oversaw the closing procedures of the hotel after operational hours.
Bartender
Twisted lemon cocktail bar
Brighton
06.2022 - 02.2024
- Memorisation and quick recollection of over 100 cocktail recipes within a fast paced service environment.
- Excellent customer service with the ability to always recommend the perfect cocktail or spirit to the customer.
- Following the think 25 policy to ensure age identification is presented when necessary.
- Greeted and welcomed customers into the bar with a positive attitude and promptly took drink orders.
- Maintained excellent bar cleanliness, kept the bar stocked and organised during peak times.
Bar Manager
Bootlegger bars
Brighton
07.2021 - 06.2022
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Menu design including calculation of costs, pricing and G.P. for each drink.
- Closed out cash register and prepared cashier report at close of business.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Stock control implemented by measuring free pouring before every shift as well as being in charge of stock take and ordering through a wholesaler on a weekly basis for the bar.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action to limit expenses.
- Designed and implemented a new layout for the till system as well as organisation of the back of house system by replacing the spirits and liqueurs that were no longer in use on the system with new ones that were either a lower cost or a higher quality.
Supermarket Assistant
Sainsbury's
Brighton
09.2018 - 07.2021
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to 'first in, first out' rule.
- Maintaining cleanliness of the shop
- Specialised in the food services department i.e. Bakery and Hot food
Education
Career Musician BA (hons) - Music + Business
Waterbear College Of Music
Brighton 09.2020 - 10.2023
A Level - Business studies
BHASVIC
Brighton and HoveA Level - Chemistry
BHASVIC
Brighton and HoveA Level - History
BHASVIC
Brighton and HoveSkills
- Sales experience
- Staff management
- Communication skills
- Leadership
- WSET Level 2 qualification
- Personal alcohol license
- Driving license
- Motorcycle license
- Beverage knowledge
- Responsible service practices
- Inventory management
- Strategic planning
- Fire safety training
- Mixology expertise
Timeline
Retail development manager
Ferrero (Field Sales Solutions)
04.2025 - Current
Night Supervisor
Hotel Du Vin
02.2024 - 02.2025
Bartender
Twisted lemon cocktail bar
06.2022 - 02.2024
Bar Manager
Bootlegger bars
07.2021 - 06.2022
Career Musician BA (hons) - Music + Business
Waterbear College Of Music
09.2020 - 10.2023
Supermarket Assistant
Sainsbury's
09.2018 - 07.2021
A Level - Business studies
BHASVIC
A Level - Chemistry
BHASVIC
A Level - History
BHASVIC