TOBY UNDERHILL
Bristol,United Kingdom
Summary
A skilled postgraduate student with expertise in research design, writing, and project management. Demonstrates exceptional time management and problem-solving abilities, complemented by strong communication and teamworking capabilities. Proficient in editing and academic writing, with a focus on qualitative research. Committed to delivering high-quality results and continuously enhancing professional and academic capabilities.
Overview
8
8
years of professional experience
Work history
Retail Assistant
Henleaze Garden Shop
Bristol
2024.08 - 2026.03
- Providing expert advice to customers, improving horticultural knowledge and supporting successful plant care.
Festival Organiser
The Bank of Dreams and Nightmares
Bristol
2024.09 - 2024.10
- Organised speakers for BANKFEST literary festival.
- Created promotional content and biographies for nationally renowned authors.
- Coordinated event logistics to enhance participant experience.
Plant Manager/ Assistant Retail Manager
Plants Galore
Martock, Somerset
2023.08 - 2024.06
- Delivered effective management of plant care, resulting in improved health of over 1.5 million plants.
- Enhanced operational efficiency by streamlining processes for stock orders and shift management.
- Increased customer satisfaction through proactive engagement and expert advice.
Policy Analysis and Copywriting Internship
Black South West Network
Bristol
2023.12 - 2023.12
- Conducted UK policy analysis.
- Conducted qualitative research and transcribed interviews to support evidence-based policy recommendations.
- Created informative articles for BSWN website to engage and inform readers.
Customer Service Representative
Screwfix
Yeovil, Somerset
2017.12 - 2020.07
- Assisted customers with inquiries and resolved complaints to enhance satisfaction.
- Promoted to manage high-priority customer complaints and oversee social media channels.
- Supported team initiatives by collaborating on projects and meeting deadlines.
Education
Master of Sciences - Society, Politics, and Climate Change
University of Bristol
Bristol 2024.09 -
Bachelor of Arts - English Literature and Writing
University of the West of England
Bristol 2020.09 - 2023.07
TEFL Level 5 Diploma - Teaching English as a Foreign Language
TEFL
2023.08 - 2024.09
Skills
- Creative copywriting
- Time management
- Editing
- Proofreading
- Project management
- Problem-solving
- Story development skills
- Communication
- Research design
- Academic writing
- Qualitative research
HOBBIES AND ADDITIONAL INFORMATION
I have been writing since the age of seven. More recently, I am writing for a substack which covers current political events through a theoretical lens., I thoroughly enjoy reading., I play guitar., I write and produce music., I am a passionate gardener., I enjoy photography and directing and have written the script for two short films.
Timeline
Festival Organiser
The Bank of Dreams and Nightmares
2024.09 - 2024.10
Master of Sciences - Society, Politics, and Climate Change
University of Bristol
2024.09 -
Retail Assistant
Henleaze Garden Shop
2024.08 - 2026.03
Policy Analysis and Copywriting Internship
Black South West Network
2023.12 - 2023.12
TEFL Level 5 Diploma - Teaching English as a Foreign Language
TEFL
2023.08 - 2024.09
Plant Manager/ Assistant Retail Manager
Plants Galore
2023.08 - 2024.06
Bachelor of Arts - English Literature and Writing
University of the West of England
2020.09 - 2023.07
Customer Service Representative
Screwfix
2017.12 - 2020.07