Toby Smith-Shaw
London
Summary
Specialising in staff support roles with focus on customer service and team collaboration. Capable of fostering positive relations and improving operational workflows, applying problem-solving skills while always looking to understand more about my work environment and how i can be more beneficial to the company. All of my work so far has been around supporting others but my eagerness learn and lead i believe will benefit my employer.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Function staff
Function staff
Rochford, Essex
06.2024 - Current
- Worked with colleagues to delegate tasks during mass attended events to improve workflow.
- Handled incoming calls for staff, answering questions, directing calls and documenting messages.
- Responded promptly to phone and email inquiries.
- On call at weekends to alleviate work flow
- Handle goods while in kitchen, while in evenings in a face to face role with clients serving canapes' and meals.
Administrative assistant
Sears Tooth Family Law Firm
London
06.2022 - Current
- Handled incoming calls for staff, answering questions, directing calls and documenting messages.
- Supported staff with administrative needs for photocopying, faxing and filing.
- Handled large lunch orders for staff in addition to collection.
- Arranged filing systems for easy use and retrieval by personnel.
- Arranged postal collection for sensitive documents and letters.
Work Experience placement - Building Surveying
Southend City Council, Southend, Essex
Southend-on-Sea
07.2024 - 07.2024
- Followed management orders and consistently completed assignments.
- Quickly established good working relationships with range of clients and professionals.
- Worked with accuracy and efficiency to accomplish goals.
- Identified specific skills, knowledge and experience that influenced an end of experience report.
- Attended on site facilities and assisted in identifying maintained problems.
Education
GCSEs -
Greensward Academy
Hockley 09.2018 - 06.2023
A-Levels -
Greensward Academy
Hockley 09.2023 -
Skills
- Problem-solving
- Communication skills
- Resourcefulness
- Highly Competitive
Affiliations
- Head of basketball team
- Weight Training
- Paper Trading
- Self educating on investment banking
Custom
HSBC Wealth and personal banking work experience accomplished with certificate
Certification
Duke of Edinburgh award
HSBC Wealth and personal banking work experience accomplished with certificate
Timeline
Work Experience placement - Building Surveying
Southend City Council, Southend, Essex
07.2024 - 07.2024
Function staff
Function staff
06.2024 - Current
A-Levels -
Greensward Academy
09.2023 -
Administrative assistant
Sears Tooth Family Law Firm
06.2022 - Current
GCSEs -
Greensward Academy
09.2018 - 06.2023
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