Toby Robinson
London,County
Summary
Known for always being the smiling pro-active face, spinning multiple plates whilst putting out multiple fires alongside ensuring clients feel well looked after in order to deliver smooth, unforgettable events for up to 3600 customers. Having proven results achieved by planning and executing varied plans, fostering strong client relationships whilst maintaining compliance alongside commercially successful events.
I have a strong foundation in client and customer service, with almost a decade dealing with the live industry, constantly building positive, collaborative environments.
Overview
1
1
Certification
10
10
years of professional experience
Work History
EVENTS MANAGER
Troxy
London
07.2023 - Current
- Full event advance and delivery post-contracting stage for a range of clients on live ticketed and private corporate events up to 3600 capacity. (The Cure, Siouxsie, The LIVE Awards)
- To ensure compliance with the venue’s conditions of hire, licensing laws, supplier policies, and all health & safety procedures.
- Identifying and flagging issues, handling crisis management efficiently, resolving problems and minimising disruption.
VENUE MANAGER
The Joiners
Southampton
06.2021 - 07.2023
- Full ownership of venue's day-to-day needs, compliance and delivery of events.
- Re-developing all policies, procedures and work processes.
- Responsible for ensuring all staffing, stock and department needs are met.
ASSISTANT VENUE PROGRAMMER
The Joiners
Southampton
07.2017 - 06.2021
- Diary management for a busy calendar of approx. x250 events a year.
- Full event delivery from sourcing an act to settlement.
- Managing and developing client relationships.
LIGHTING DESIGNER & OPERATOR
Freelance
01.2017 - 01.2025
- Freelance lighting set-up & operation.
- Maisie Peters | Lauran Hibberd | Eliza & The Bear & more.
- Previously at Lafayette & Engine Rooms in-house
Education
BA (Hons) - POPULAR MUSIC PERFORMANCE & PRODUCTION
Southampton Solent University
01-2019
Level 3 Diploma - National BTEC POPULAR MUSIC
Fareham College
01-2016
Skills
- Planning and delivering events up to 3600 Capacity
- Client relationship management
- Compliance Management
- SLA Management
- Venue Operations
- Creative problem solving
- Cross-functional collaboration
- Team Leadership
- Able to spin multiple plates under pressure
- Reactive Decision Making
- Customer and Client Service
Certification
- Personal License
- First Aid Certificate
- ACT Counter Terrorism Awareness
- Welfare and Vulnerability Engagement
Timeline
EVENTS MANAGER
Troxy
07.2023 - Current
VENUE MANAGER
The Joiners
06.2021 - 07.2023
ASSISTANT VENUE PROGRAMMER
The Joiners
07.2017 - 06.2021
LIGHTING DESIGNER & OPERATOR
Freelance
01.2017 - 01.2025
BA (Hons) - POPULAR MUSIC PERFORMANCE & PRODUCTION
Southampton Solent University
Level 3 Diploma - National BTEC POPULAR MUSIC
Fareham College