Toby Robinson

• Coached 15 Partners to achieve consistent high performance.

• Managed escalations, ensuring effective stakeholder engagement for satisfactory resolutions.

• Supported Partners during significant life events to promote a positive work environment.

• Directed daily operations to optimise efficiency based on current requirements.

• Utilised data to forecast future workloads for strategic planning.

• Implemented process improvements, resulting in substantial resource savings.

Facilitated department readiness for pension processes and knowledge transfer from project Epsom.

• Streamlined retirement process documentation and training procedures for enhanced efficiency.

• Managed queries via email and telephone, ensuring comprehensive knowledge of pay, absence and many other processes.

• Processed various case types productively, maintaining high standards across all interactions.

• Ensured tasks met high standards, with stock rotation and date verification.

• Managed customer-focused areas, driving quality service in response to demand fluctuations.

• Oversaw Waitrose.com operations during Christmas, ensuring timely order picking, packing, and delivery.

• Directed night shift operations, prioritising partner safety and operational success.

• Oversaw business staffing and training, building successful, customer-focused team.
• Fostered employee development with regular performance reviews.
• Managed daily operations, ensuring smooth functioning of department.
• Developed staff schedules to maximise productivity whilst minimising overtime costs.

- Stock replenishment across the store.

- Providing excellent Customer service on checkouts but also on the shop floor.