Toby Palmer
Sevenoaks,Kent
Summary
Enthusiastic and driven History undergraduate at the University of Warwick with a strong foundation in customer service, administrative support, and data management. Proven ability to work effectively in fast-paced environments, adapt to new challenges, and communicate clearly with a range of stakeholders. Known for a strong work ethic, attention to detail, and emotional intelligence, with experience across retail, hospitality, and membership services.
Overview
3
3
years of professional experience
Work history
Member Services Advisor/Data management administrator
Electrical Contractors’ Association
Sevenoaks, UK
2024.02 - 2024.09
- Responded to member enquiries via phone and email, ensuring high levels of satisfaction and support.
- Assisted in implementing processes aimed at attracting new members and retaining existing ones.
- Handled invoicing tasks and maintained accurate data records within internal systems.
Bartender
Bill's Restaurant
Sevenoaks, UK
2022.02 - 2022.11
- Prepared and served coffee, espresso drinks and cocktails to provide beverage varieties and options.
- Worked on the bar, on the floor as a waiter as well as in the kitchen which demonstrates versatility, flexibility and adaptability.
- Maintained facility compliance with health codes, sanitation requirements and license regulations.
Volunteer Helper
N/A
Tonbridge, UK
2022.01 - 2022.07
- Nurtured, aided and cooked for a disabled lady over a 6 month period and continued sporadically over the following months to ensure positive wellbeing.
- Used excellent listening skills, empathy and friendly approach to provide best possible care for her.
- Carried out weekly shopping and cleaning.
Education
A-Levels - Business Studies, History, Media Studies
Tunbridge Wells Grammar School for Boys
Kent 2023.05 - 2023.06
GCSEs -
Tunbridge Wells Grammar School for Boys
Kent 2021.05 - 2021.06
Bachelor of Arts - History
University of Warwick
Coventry 2024.09 -
Skills
- Excellent attention to detail
- Strong emotional intelligence
- Exemplary customer service
- Highly motivated
- Teamwork and collaboration
- Adaptability and Versatility
Timeline
Bachelor of Arts - History
University of Warwick
2024.09 -
Member Services Advisor/Data management administrator
Electrical Contractors’ Association
2024.02 - 2024.09
A-Levels - Business Studies, History, Media Studies
Tunbridge Wells Grammar School for Boys
2023.05 - 2023.06
Bartender
Bill's Restaurant
2022.02 - 2022.11
Volunteer Helper
N/A
2022.01 - 2022.07
GCSEs -
Tunbridge Wells Grammar School for Boys
2021.05 - 2021.06