Summary
Overview
Work History
Education
Skills
Interests
References
Timeline
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Toby Owen

Basingstoke,Hampshire

Summary

Motivated business student with experience in customer service and client relations within retail. Demonstrates strong communication and teamwork skills to enhance store performance. Holds a Higher National Diploma and GCSEs in English Language, English Literature, and Mathematics, fostering effective communication and digital literacy. Retail experience contributes to a solid foundation in sales support and collaboration, complemented by Duke of Edinburgh Bronze, showcasing commitment and adaptability.

Overview

2
2
years of professional experience

Work History

Retail Associate

TkMaxx
Basingstoke, Hampshire
09.2026 - Current
  • Guided customers in selecting products, providing tailored advice to enhance their shopping experience.
  • Addressed customer complaints professionally, implementing effective solutions to foster loyalty.
  • Handled customer returns, refunds and exchanges at customer service desk.
  • Processed cash and card payments, ensuring transactions were completed securely.
  • Partnered with team members to exceed sales targets, contributing to overall store success.

Retail Sales Associate

St Michaels Hospice
Basingstoke, Hampshire
01.2025 - 04.2025
  • Guided customers in product selection, providing tailored information to enhance their shopping experience.
  • Assisted customers in selecting products that best fit their personal needs and preferences.
  • Addressed customer queries through active listening and problem-solving, ensuring satisfaction.
  • Promoted new products and promotions to customers, driving sales engagement.

Education

Higher National Diploma - National Extended Diploma in Business

Basingstoke College of Technology
Basingstoke Hampshire
01-2028

GCSEs - English Language (4)- English Literature (4)- Mathematics (4)

Brighton Hill Community School
Basingstoke Hampshire
01-2026

Skills

  • Cash handling
  • Computer literacy
  • Client relations and sales
  • Sales persuasion
  • Product promotion
  • Customer engagement
  • Team collaboration
  • Health and safety procedures
  • Duke Of Edinburgh Bronze

Interests

  • 91 Handicap in Golf, Golfing Most Weekends

References

  • Available On request

Timeline

Retail Associate

TkMaxx
09.2026 - Current

Retail Sales Associate

St Michaels Hospice
01.2025 - 04.2025

Higher National Diploma - National Extended Diploma in Business

Basingstoke College of Technology

GCSEs - English Language (4)- English Literature (4)- Mathematics (4)

Brighton Hill Community School
Toby Owen