Toby Moses

Directed multimillion-pound agile transformation of the Nationally Significant Infrastructure Projects (NSIP) digital service, aligning agile sprints with statutory deadlines and cross-program objectives.

• Orchestrated all ceremonies, backlog prioritization, and value mapping using Jira and Confluence; led agile squads to a 38% reduction in feature release cycle time, resulting in operational savings exceeding £2.1 million by accelerating infrastructure application throughput.

• Executed a comprehensive Lean review and workflow automation across the application lifecycle (pre-app to post-decision), employing Kanban for work visualization and Miro for cross-departmental planning, leading to a 18% decrease in administrative processing times, saving upwards of £350,000 in labour and overhead costs.

• Engineered stakeholder satisfaction improvement program for applicants, infrastructure experts, and high level executive stakeholders, using dashboard-driven feedback collection and live reporting through Confluence and MS Teams which led to a 15% improvement score in the strategic interface between policy, technology and marketing.

• Established automated test-driven development programs using Selenium and rigorous cross-functional peer reviews across all digital features released for NSIP services that ensured all new releases met GDS, accessibility, and legal compliance standards, resulting in Zero regulatory breaches and positioning the department as a gold standard within central government digital services delivery.

Oversaw strategic operational improvements and performance optimization across sales, customer experience, team engagement, and onboarding. Delivered high-impact initiatives using data-driven insights, digital tools, and continuous improvement frameworks to exceed business goals and elevate brand standards.

• Exceeded sales targets by £300K (14% above plan) using Oracle NetSuite and Power BI to manage inventory and place top products in high-traffic areas.

• Launched Medallia QR surveys at customer touchpoints, increasing feedback by 80% and boosting satisfaction by 25% through Tableau insights.

• Saved £175K annually (22% cut) by applying Lean Six Sigma, using SAP to analyze costs, and renegotiating supplier contracts to remove waste.

• Improved team engagement from 83% to 91% through “Voice of the Team” forums, pulse checks via SurveyMonkey, and rewards on Bonusly.

• Cut onboarding time by 12% with Articulate 360 e-learning and Trello-based checklists to standardize and speed up training.

• Boosted transaction value by 31% through Axonify training and POS data coaching to improve product recommendations and upselling.

Coordinated end-to-end project delivery and drove business transformation initiatives within the delivery centers' operations and was responsible for managing cross-functional teams, developing project documentation, and ensuring timely delivery of business milestones.

• Established robust PMO processes and standardized reporting templates, significantly improving project visibility and communication across cross-functional teams.

• Created dynamic Power BI dashboards to monitor project KPIs, providing actionable insights that streamlined decision-making processes for senior stakeholders.

• Ensured all project activities complied with regulatory standards and organizational policies, mitigating risks and maintaining the highest levels of operational integrity.

• Successfully managed the deployment of mobile scanning and finger laser devices across warehouses, developing comprehensive training modules and detailed process documentation to enhance operational efficiency.

• Oversaw the creation and maintenance of project documentation using JIRA and Confluence, including weekly risk logs, progress reports, and detailed meeting minutes for multiple ongoing projects with budgets ranging from £20K to £75K.

• Directed the successful implementation of a Warehouse Management System (WMS) across three distribution centers, employing advanced project tracking tools like Smartsheet to ensure completion within a six-month timeline.

Implemented key projects within operational workflows to enhance efficiency and streamline processes. Focused on training, stakeholder engagement, and risk management to ensure the delivery of high-quality outcomes.

• Maintained detailed project plans and schedules using MS Project, tracking deliverables, and ensuring timely task completion through effective team collaboration.

• Monitored and managed project risks and issues through comprehensive RAID logs in SharePoint, escalating concerns promptly and implementing resolutions to maintain project momentum.

• Produced detailed monthly project status presentations for senior management using PowerPoint and Excel, showcasing progress updates, KPI performance, and milestone achievements.

• Facilitated requirements-gathering workshops with stakeholders using virtual tools like Miro, translating feedback into clear specifications and actionable plans in Confluence.

• Designed and executed a training program for machine operators, reducing operational downtime by 15% through enhanced machine operation protocols and troubleshooting techniques