Toby Luthy-Moran
Poole,Dorset
Summary
- I am experienced in the hospitality industry with a strong focus on customer service and food safety standards.
- I demonstrate proficiency in order verification, table clearing, and waste management while maintaining physical stamina and patience under pressure.
- I am knowledgeable at conflict resolution, adaptability to changing situations, and complaint handling.
- I possesses extensive menu knowledge, strong food knowledge, and adherence to health and safety regulations.
- I am skilled in manual handling, order delivery, food presentation, cleaning and setting tables, food quality inspection, glassware care, and UK alcohol licensing laws.
- I exhibit leadership qualities through discipline, confidence, problem-solving abilities, public speaking skills, team building capabilities, remaining calm under pressure, and upselling techniques.
- I am a friendly and enthusiastic person used to operating in fast-paced environments with demanding objectives for sales, service and quality. I posses a talent for adapting to changing menus and policies, as well as handling customer issues.
Overview
1
1
year of professional experience
8
8
years of post-secondary education
Work History
Food Runner
Mitchells & Butlers
Poole, Dorset
08.2024 - 10.2024
- Maintained high standards of cleanliness in dining area by clearing tables quickly.
- Enhanced customer experience with timely delivery of food to tables.
- Assured quality service for all customers by promptly responding to requests and complaints.
- Supported kitchen staff by transferring dishes, utensils and cooking equipment efficiently.
- Accomplished smooth workflow during peak hours by maintaining constant communication with waitstaff and chefs.
- Prepared tables for next guests to ensure quick turnover rate in busy periods.
- Demonstrated exceptional multitasking skills whilst prioritising large volumes of orders effectively.
- Facilitated smooth delivery of service by dealing with guests requests efficiently and accurately, maintaining clear and effective communication with kitchen staff.
- Created a safe environment for guests and staff by complying with all company safety policies, including manual handling and COSHH.
- Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.
- Managed timing standards in food deliveries to minimise delays.
- Practiced healthy and safety measures to comply with regulations.
Waiter
Fired Up Hospitality
Poole, Dorset
02.2024 - 08.2024
- Enhanced customer satisfaction by promptly attending to queries and requests.
- Managed table settings for optimal dining experience.
- Ensured cleanliness of restaurant area with regular sweeping and wiping.
- Handled payment transactions to guarantee smooth customer checkout process.
- Delivered excellent customer service through friendly and polite interaction.
- Upheld health and safety standards by regularly sanitising hands and work areas.
- Maintained knowledge of menu items, leading to accurate order taking.
- Helped reduce waiting times by swiftly clearing tables after use.
- Relayed feedback from customers to management for continuous improvement.
Kitchen porter
Fired Up Hospitality
Poole, Dorset
02.2024 - 07.2024
- Worked under pressure during peak times without compromising on quality of work delivered.
- Maintained high standards of cleanliness by washing kitchen equipment and utensils.
- Kept a safe working environment by following all health and safety regulations.
- Ensured smooth running of the kitchen by efficiently managing waste disposal tasks.
- Achieved high levels of organisation with sorting and storing deliveries.
- Cleaned work surfaces, ensured hygiene standards were met.
- Operated dishwashing machinery to maintain cleanliness in the kitchen.
- Swept and mopped floors at end of shifts to ensure tidy workspace next day.
- Removed rubbish, kept bin area clean and orderly.
- Helped create a pleasant dining experience by maintaining clean cutlery and crockery.
Education
A-Levels - English Language
Poole High School
Poole 09.2022 - 05.2024
BTEC - Sport Studies
Poole High School
Poole 09.2022 - 05.2024
GCSEs - English Language, English Literature, Mathematics, Combined Science, Geography, Media Studies
Poole High
Poole 09.2017 - 06.2022
Skills
- Order verification
- Table clearing
- Waste management
- Physical stamina
- Patience under pressure
- Conflict resolution
- Adaptability to changing situations
- Complaint handling
- Health and safety regulations
- Manual handling
- Order delivery
- Food presentation
- Extensive menu knowledge
- Multidirectional communication
- Cleaning and setting tables
- Food quality inspection
- Food safety standards
- Strong food knowledge
- Glassware care
- UK alcohol licensing laws
- Customer Service
- Discipline
- Confidence
- Problem Solving
- Leadership
- Public speaking
- Team building
- Calm under pressure
- Upselling
Affiliations
- Football
- Writing
- Cooking
- Basketball
- Nature
Timeline
Food Runner
Mitchells & Butlers
08.2024 - 10.2024
Waiter
Fired Up Hospitality
02.2024 - 08.2024
Kitchen porter
Fired Up Hospitality
02.2024 - 07.2024
A-Levels - English Language
Poole High School
09.2022 - 05.2024
BTEC - Sport Studies
Poole High School
09.2022 - 05.2024
GCSEs - English Language, English Literature, Mathematics, Combined Science, Geography, Media Studies
Poole High
09.2017 - 06.2022
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