Toby Howell
Saint Neots,Cambridgeshire
Summary
I am motivated with a strong interest in railway systems, maintenance, and infrastructure. I'm quick to learn, safety-focused, and keen to develop practical engineering skills in a hands-on environment. i demonstrate a positive work ethic, good problem-solving ability, and a genuine enthusiasm for starting a long-term career in the rail industry.
Overview
2
2
years of professional experience
Work History
Crew Member
Mcdonalds
Brampton, Cambridgshire
09.2024 - Current
- Built confident customer service and communication skills by handling customer enquiries, resolving issues professionally, and working as part of a team to ensure smooth operations.
- Managed time effectively in a fast-paced environment, consistently meeting deadlines and maintaining service standards under pressure.
- Adapted quickly to unexpected issues during busy periods, resolving equipment delays, staff shortages, and high customer demand to maintain service quality.
- Followed procedures accurately, demonstrating teamwork and reliability while balancing quality, speed, and attention to detail.
Cyber Security Expert
BT
Birmingham
07.2024 - 07.2024
- Developed understanding of cyber security principles, focusing on threat awareness and data protection strategies.
- Gained hands-on experience in cyber security during two weeks with BT, observing real-world applications of security measures.
- Enhanced analytical and problem-solving skills by observing risk identification and management processes.
- Refined attention to detail and communication skills through accurate reporting and collaboration in team settings.
Education
BTEC Level 3 National Diploma - Uniformed Protective Services
Cambridge Regional College
Cambridge, England 2024 - Current
GCSEs - maths (grade 5), english literature(grade 5), combined science(grade5/5), GCSE PE(grade 5),
Cambourne village college
Cambridge, CAM 2019 - 2024
Skills
- Customer service
- Time management
- Team collaboration
- Problem resolution
- Threat awareness
- Risk identification
- Service quality
- Adaptive problem solving
- Team player
- Multitasking efficiency
- Trainable
- Precision under pressure
- Work pace adaptability
- Analytical thinking
- Health and safety consciousness
Accomplishments
- Recognised by management for above standard work and dedication during stressful times delivering outstanding results and customer satisfaction.
- i completed Duke of Edinburgh silver award.
Timeline
Crew Member
Mcdonalds
09.2024 - Current
Cyber Security Expert
BT
07.2024 - 07.2024
BTEC Level 3 National Diploma - Uniformed Protective Services
Cambridge Regional College
2024 - Current
GCSEs - maths (grade 5), english literature(grade 5), combined science(grade5/5), GCSE PE(grade 5),
Cambourne village college
2019 - 2024