toby harrison
Haywards Heath,west sussex
Summary
Driven and customer-focused professional with hands-on experience delivering services directly to residential and commercial clients. Strong communicator who builds rapport quickly, explains solutions clearly, and works independently to meet deadlines. Seeking to transition into a sales-focused role where performance, communication, and ambition drive progression and earnings.
Overview
3
3
years of professional experience
Work History
improver technician
H&D Air conditioning
07.2024 - Current
- Supported customer relationship development through effective face-to-face interactions.
- Assisted clients with consultative communication to address needs and concerns.
- Facilitated objection handling to ensure client satisfaction.
- Contributed to problem-solving efforts to enhance service delivery.
- Managed time and territory effectively to maximise client engagement.
- Worked towards targets and deadlines consistently.
- Demonstrated resilience and self-motivation in challenging situations.
- Delivered professional presentations to clients and stakeholders.
Plumbing Apprentice
S.A Hancock
09.2022 - 07.2024
- Completed pipe fittings and plumbing services to exceptional standards.
- Upgraded outdated heating systems, improving energy efficiency and reducing bills for clients.
- Set out and installed hot and cold water systems and associated equipment.
- Developed and maintained relationships with contractors and customers through efficient service, prompt communication and friendly approach.
- Diagnosed and fixed faults within heating systems, reducing customer complaints significantly.
Education
NVQ Level 1 -
Hastings ore
Hastings, ESXGCSEs -
uplands community college
Wadhurst, ESXhvac
daikin Weybridge
Weybridge, SRYSkills
- Customer relationship management
- Problem solving
- Technical equipment maintenance
- Time management
- Consultative communication
- Client engagement
- Territory management
- Relationship building
Timeline
improver technician
H&D Air conditioning
07.2024 - Current
Plumbing Apprentice
S.A Hancock
09.2022 - 07.2024
NVQ Level 1 -
Hastings ore
GCSEs -
uplands community college
hvac
daikin Weybridge