Toby Browne
Norwich ,Norfolk
Summary
Grounded and intuitive professional with a strong commitment to personal growth and skill development. Demonstrates reliability and determination in achieving daily goals. Rapid learner with excellent interpersonal skills, fostering effective collaboration in diverse environments.
Overview
5
5
years of professional experience
Work history
Front of House Team Leader
Popworld Norwich
Norwich, Norfolk
2025.01 - Current
- Facilitated positive work environment through clear communication.
- Supported compliance with licensing laws and regulations.
- Assisted in training sessions for new employees.
- Coordinated events to create memorable experiences.
- Monitored stock levels and ordered necessary supplies.
- Resolved customer complaints effectively and promptly.
- Managed cash handling and banking procedures.
- Participated in inventory checks.
Front of House Team Member
Popworld Norwich
Norwich, Norfolk
2024.05 - 2025.01
- Assisted in balancing needs of multiple VIP tables while ensuring quality customer service.
- Enhanced guest experience with friendly and helpful attitude.
- Supported delivery of consistent professional service while managing multiple tasks simultaneously.
- Helped promote special offers or events to increase awareness among customers.
- Maintained hygiene standards in all front-of-house areas.
Warehouse Operative
DPD
Norwich, Norfolk
2021.02 - 2023.08
- Reported issues and damages to supervisor for prompt resolutions.
- Scanned inbound parcels and organised them into designated bays according to postcode.
- Swept and disposed of refuse at end of each shift.
Education
BA(Hons) Public Sector Leadership (Crime, Strategy And International Relations) - Public Sector
Easton & Otley College
Norwich2026-07
Access To Higher Education - Criminal Justice And Policing Studies
Easton & Otley College
Norwich, Norfolk2023-07
GCSE -
Norwich city college
Norwich2021-08
GCSE -
Norwich city college
Norwich2021-08
Level 2 - Music Performance
Access To Music
Norwich, Norfolk2018-07
GCSE -
Northwalsham High School
NorthWalsham2017
Skills
- Self-motivated and observant
- Strong verbal communication
- Customer service excellence
- Effective time management
- Compartmentalization skills
- Cash handling
- Upselling capability
- Personal Licence Holder
Hobbies
My interests include reading, swimming, playing the drums and singing. I also enjoy competitive activities such as football and Magic: The Gathering, which I frequently compete in at my local game store. I have also begun a personal fitness regimen to keep in shape
Timeline
Front of House Team Leader
Popworld Norwich
2025.01 - Current
Front of House Team Member
Popworld Norwich
2024.05 - 2025.01
Warehouse Operative
DPD
2021.02 - 2023.08
GCSE -
Northwalsham High School
BA(Hons) Public Sector Leadership (Crime, Strategy And International Relations) - Public Sector
Easton & Otley College
Access To Higher Education - Criminal Justice And Policing Studies
Easton & Otley College
GCSE -
Norwich city college
GCSE -
Norwich city college
Level 2 - Music Performance
Access To Music