Tobi Ijalusi
Salford,Lancas
Summary
Dedicated professional with expertise in incident response coordination and interdepartmental liaison. Demonstrates exceptional empathy and understanding, coupled with a positive attitude, to effectively manage crisis intervention and health and safety compliance. Proven track record in customer service excellence, interpersonal communication, conflict resolution, and complaint resolution. Committed to compliance enforcement while maintaining high standards of customer service.
Overview
9
9
years of professional experience
12
12
years of post-secondary education
1
1
Certification
Work History
Operational Support Officer
SODEXO HMP Forest Bank
Salford, Lancashire
04.2024 - Current
- Provided support to senior management in decision-making processes through accurate data collection and analysis.
- Set office policies and procedures to keep team members coordinated.
- Produced templates and standardised procedures for key organisational processes including recording appraisals, training logs and risk assessments.
- Scheduled staff and delegated assignments to adequately cover operational and project requirements.
- Facilitated inter-departmental cooperation with clear communication strategies.
Security Guard
Nationwide Management
Salford, Lancashire
01.2024 - Current
- Provided excellent customer service, assisting visitors with directions or inquiries.
- Monitored CCTV systems for potential security breaches.
- Utilised conflict resolution skills to defuse potentially volatile situations effectively.
- Responded immediately to emergency situations, remaining professional, calm and effective under pressure.
- Remained focused and vigilant during long periods of sitting, walking and standing for dependable security services.
- Applied outstanding communication and interpersonal skills when interacting with staff and visitors.
- Detected intrusion attempts using advanced surveillance technology, preventing loss or damage to property.
- Conducted fire and security alarm testing to create stable systems.
Healthcare Support Worker
Cromwell Medical Staffing
Salford, Lancahsire
03.2023 - 02.2024
- Collaborated effectively with healthcare professionals to provide comprehensive care for patients.
- Maintained high levels of patient morale, providing guidance and encouragement through physical and emotional support.
- Documented patient observations accurately for healthcare team's reference.
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
- Supported patients through personal care tasks such as toileting, showering and feeding, maintaining sensitivity to needs and ensuring comfort, dignity and safety throughout.
- Provided hygiene care to patients, ensuring skin integrity and accurately observing, recording and reporting on changes to minimise damage.
- Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
- Maintained optimal safety standards throughout client home and care environments, prioritising risk-reduction, health and hygiene.
Customer Service Representative
DHL ALSTOM
Derby, Derbyshire
03.2022 - 12.2022
- Collaborated with sales team to maximise product visibility and sales.
- Mitigated conflicts by providing timely and effective solutions to disputes raised by customers.
- Assisted customers in making informed decisions by providing detailed product information.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
- Assisted customers with product complaints, logging issues for investigation and providing replacement items.
Customer Service Advisor
Teknohub Solutions Management Limited
Lagos, Nigeria
08.2016 - 02.2022
- Monitored team's adherence to company policies, promoted a collaborative work environment.
- Expressed care, patience and empathy when handling customer interactions for personalised experience.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Recorded customer communications to maintain proper documentation.
- Accurately identified and addressed potential customer needs, applying appropriate upselling techniques to maximise sales.
Education
Bachelor of Science - Agricultural Economics
University Of Ibadan
Ibadan, Nigeria 01.2010 - 02.2016
GCSEs - Sciences
Federal Government College
Ikole, Nigeria 06.2002 - 05.2008
Skills
- Incident response coordination
- Interdepartmental liaison
- Empathy and understanding
- Positive attitude
- Crisis Intervention
- Health and Safety Compliance
- Customer Service
- Interpersonal communication
- Conflict Resolution
- Complaint resolution
- Customer service excellence
- Compliance enforcement
Certification
SIA Licence
Full UK manual Driving Licence
Health And Social Care Level 3 Diploma
Timeline
Operational Support Officer
SODEXO HMP Forest Bank
04.2024 - Current
Security Guard
Nationwide Management
01.2024 - Current
Healthcare Support Worker
Cromwell Medical Staffing
03.2023 - 02.2024
Customer Service Representative
DHL ALSTOM
03.2022 - 12.2022
Customer Service Advisor
Teknohub Solutions Management Limited
08.2016 - 02.2022
Bachelor of Science - Agricultural Economics
University Of Ibadan
01.2010 - 02.2016
GCSEs - Sciences
Federal Government College
06.2002 - 05.2008
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