TOBALAYOYI ALAANUROGBA
Leicester
Summary
Results-driven Market Research Interviewer with a proven track record of enhancing respondent engagement by 20% through strong communication and problem-solving skills. Adept at handling customer interactions with professionalism, gathering insights and delivering excellent service. Experienced in conducting in-depth conversations, analyzing customer needs and ensuring a seamless user experience. Thrives in fast-paced environments, collaborating with cross-functional teams to drive customer satisfaction. Passionate about fintech and eager to leverage analytical and customer support expertise to provide exceptional service and contribute to a dynamic, data-driven organization.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Market Research Interviewer
Ipsos Uk
01.2024 - Current
- Improved respondent participation by 20% through strong engagement and communication techniques
- Successfully conducted 100+ surveys weekly, ensuring 100% accuracy in data recording
- Accurately record responses in survey software while maintaining neutrality and professionalism
- Maintain respondent confidentiality and adhere to ethical research standards
- Meet performance targets, including survey completion rates and quality metrics
Customer Service Representative
Havillah Solutions Ltd
03.2020 - 05.2023
- Assisted 100+ customers daily, reducing complaint resolution time by 30%
- Managed high-volume inquiries, reducing on-hold wait times by 25% through efficient multitasking
- Increased customer retention by 15% by providing exceptional service and proactive problem-solving
- Led training sessions for new customer service reps, improving team efficiency by 20%
Education
Higher National Diploma - Estate management and Valuation
Rufus Giwa Polytechnic
10.2018 - 04.2021
National Diploma - Estate management and valuation
Rufus Giwa Polytechnic
10.2013 - 08.2015
Skills
- Computer-Assisted Telephone Interviewing (CATI)
- SEG Grading & Quality Assurance
- Market Research Interviewing Software
- Customer Case Management Systems (CMS/CRM)
- Data Analysis & Reporting
- Remote Customer Engagement Tools
Timeline
Market Research Interviewer
Ipsos Uk
01.2024 - Current
Customer Service Representative
Havillah Solutions Ltd
03.2020 - 05.2023
Higher National Diploma - Estate management and Valuation
Rufus Giwa Polytechnic
10.2018 - 04.2021
National Diploma - Estate management and valuation
Rufus Giwa Polytechnic
10.2013 - 08.2015
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