Toba Ajiboye
Kent
Summary
An adept Business Analyst with experience in the Public Sector, Digital Media Management and Information Governance. Experienced in managing the full requirements engineering phases on Digital Transformation, Cloud Implementations, Greenfield Software Development, COTS Implementation, Business Analytics, Business Intelligence, Business Process Management projects. An objective-focused self-starter who uses initiative, with great competence in the skill of Problem Solving and comfortable working under pressure.
Competent in communicating with internal and external stakeholders of all levels, stakeholder management, facilitating discovery workshops, performing SWOT and GAP analyses, system analysis, eliciting and documenting requirements and technical UML modelling.
Multifaceted experience in delivering cross-functional projects, with qualifications in PRINCE2 and AGILE methodologies, and excelling in not only technical aspects within organisational programmes and data security but also also possesses a strategic mindset to drive innovation and improvements across diverse business functions.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Business Analyst
Capita Pensions Solutions Limited
2022.12 - Current
- Led the analysis and design of a cutting-edge robotic tool to scan the network for files containing Personal Identifiable Information (PII), enabling responsible teams to take appropriate actions, such as anonymisation, storage, deletion, or password protection
- Defined the criteria for the Robotic Scanner project, ensuring compliance with GDPR regulations
- Orchestrated the successful migration of the complaints management process from CIBLink to the Hartlink database, resulting in improved data granularity for management information
- Streamlined complaint handling processes, reducing response times and improving overall customer satisfaction
- Developed comprehensive user training programs and facilitated user acceptance testing (UAT) to ensure a smooth transition to the new complaints management system
- Developed detailed business requirements documents (BRDs) outlining project scope, prioritised requirements and use-cases
- Coordinated with the IT department to select, customize, or develop appropriate scanning software to integrate it into the network infrastructure
- Conducted comprehensive stakeholder interviews to gather requirements and understand the specific needs of various business units
- Effectively communicated project progress and key findings to stakeholders, fostering a culture of data protection and security awareness within the organization
- Collaborated with IT and cybersecurity teams to enhance systems, enabling efficient management of data while maintaining compliance with security standards
- Led the assessment of data security vulnerabilities within the organization's data processing, leading to enhanced system access to authorized personnel and minimizing security risks.
Senior Business Analyst
VIPR Solutions
2022.07 - 2022.10
- Analysed client data to plot ‘As-Is’ processes and propose a ‘To-be’ solutions
- Managed stakeholders and clients within the Lloyds, London and North American Insurance markets; onboarding clients to our native system.
- Onboarded clients on the in-house INTRALI software, a COTS product sold to clients and configured to the needs of their business.
- Mapped client data recommending viable solutions to processes cleanse and process bordereaux for clients during the onboard process
- Produced business requirements documents and liaised with the development team to ensure client needs are met and product upgrades are viable.
- Business Acceptance Testing for product upgrades, ensuring outcome met acceptance criteria.
- Facilitated workshops, trained clients to use data cleansing/mapping system supported clients in resolving data and process related issues.
Business Analyst Consultant
Core Velocity
2021.11 - 2022.06
- Perform analysis of service options and associated costs and risks.
- Provide input into project costs and resource plans and support business case production
- Investigate operational requirements, problems, and opportunities, seeking effective business solutions through improvements in automated and non-automated components of new or changed processes.
- Identify issues and risks related to service design and development to lead to the desired requirements.
- Conduct gap analysis, and proof of concepts for new solutions, as appropriate.
- Identify and implement opportunities for innovation and continuous improvement in Service Design.
- Assist in the analysis of stakeholder objectives, and the underlying issues arising from investigations into business requirements and problems, and identifying options for consideration.
- Facilitated business readiness by ensuring all internal and externall entities including stakeholders, IT and processes are aligned and ready for change.
Service Development Business Analyst
Southwark Council
2016.11 - 2021.10
- GDPR Implementation.
- Mapping processes to capture AS-IS and TO-BE status of the business to capture gap analysis and service improvement.
- Authored the departmental retention policy.
- Implemented retention policy on information@work, with review dates, auto deletes and archiving procedures for hard copy files.
- User Interface Redesign.
- MS Office global update.
- Assessed KPIs and produced management information for senior stakeholders
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
Specialist Home Purchase Analyst
Southwark Council
2015.06 - 2016.11
- Implementation of RTB Social Mobility Fund Platform
- Implementation of Application Case Management System
- Service Improvement Process Design & Implementation
- Implementation of an Automated Document Management Systems from hard copy storage.
- Data mapping from iWorld to Information@work.
- Creation of policy to aid the achievement of business objectives
- Cross-Departmental Process Design, Successful delivery of grant application system
- Successfully designed and implemented grants budgetary process
- Successful implementation of an efficient risk management process
Stakeholder Engagement Analyst
Aylesbury Regeneration Programme
2007.10 - 2015.06
- Successful coordination of leasehold buyback scheme, ensuring client information is processed securely, and information is only shared with appropriate parties
- Established older people’s and regeneration steering group to improve relations and share information between local residents and the council
- Grant Application Process Design and Implementation
- Aylesbury Regeneration Programme
Education
Bachelor of Arts - Business Studies With Marketing
University of West London
London08.2011
Diploma - Business IT Management & Mass Comm
London Metropolitan University
12.2010
Certificate in Business Analysis Practice -
British Computer Society
05.2017
Skills
- Digital Strategy and Planning.
- Managing stakeholder relationships during the product/project development lifecycle.
- Facilitating workshops with diverse groups of clients and stakeholders.
- Defining and structuring deliverables consistent with project goals.
- Managing business analysis process, driving decisions, tracking issues, and estimating resources, needs and schedules.
- Collaborating with product owners, project managers, and business leaders to drive product strategy and the development roadmap.
- Writing User Stories, sprint planning, user story refinement
- Business Rules Identification and Definition
- Data Mapping /Data Dictionary
- Requirement Engineering (Functional/Non- Functional; TDD, BDD)
- GAP Analysis, Impact Analysis
- Creating Business Cases for Project Approval & Capital Expenditure
Accomplishments
- Lead the coordination of GDPR within the business unit, including compiling information asset registers, establishing privacy statements and training all teams to be compliant.
- Implementing automated retention schedule within our document management systems
- Redesigning the Property Purchase user interface to enable the smooth process of Right To Buy applications and provide more
- Delivery of upgraded MS Office and workplace projects, implementing change to improve staff efficiency and flexibility.
- Managed the optimisation of a new lean conveyancing process, which included creating a secure database with implemented security levels.
- Successfully implemented the RTB Social Mobility Fund in the United Kingdom, resulting in an optimised process and data security.
- Successful delivery of grant application system
- Successful design and implementation of the grants budgetary process
- Successful implementation of an efficient risk management process
Certification
- Change Management Practitioner (No.: 2000444308) - APMG - May 2017
- Certificate in Business Analysis Practice - Business Computer Society - May 2017
- AGILE Project Manager Practitioner - APMG - July 2016
Core Skills
- Jira / Confluence
- Northgate iWorld
- Information@Work
- Business Modelling and Notation (BPMN)
- Microsoft Office 365 Suits
- Business Activity Modelling
- Business Modelling
- SharePoint
- Microsoft Visio
- Adobe Acrobat Access
- Visual Basics
- SAP
- Photoshop
- Service Blueprint
Timeline
Business Analyst
Capita Pensions Solutions Limited
2022.12 - Current
Senior Business Analyst
VIPR Solutions
2022.07 - 2022.10
Business Analyst Consultant
Core Velocity
2021.11 - 2022.06
Service Development Business Analyst
Southwark Council
2016.11 - 2021.10
Specialist Home Purchase Analyst
Southwark Council
2015.06 - 2016.11
Stakeholder Engagement Analyst
Aylesbury Regeneration Programme
2007.10 - 2015.06
Bachelor of Arts - Business Studies With Marketing
University of West London
Diploma - Business IT Management & Mass Comm
London Metropolitan University
Certificate in Business Analysis Practice -
British Computer Society
- Change Management Practitioner (No.: 2000444308) - APMG - May 2017
- Certificate in Business Analysis Practice - Business Computer Society - May 2017
- AGILE Project Manager Practitioner - APMG - July 2016
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