T.M.Yohan Peiris
WEMBLEY,United Kingdom
Summary
Final-year student with experience across financial advising and customer operations, including banking sector work focused on client support and service delivery. Strong negotiation and communication skills demonstrated through customer facing responsibilities and international travel exposure. Technical precision combined with executive-level communication for stakeholder ready outcomes.
Overview
2
2
Languages
3
3
years of professional experience
Work History
Assistant Manager
Kango Overseas Holidays Pvt Ltd & Kango Trading Pvt Ltd (Sri Lanka)
, Sri Lanka
2025.07 - 2026.09
- Developed training programme for new employees on company policies, customer service excellence, and sales techniques to enhance onboarding process.
- Coordinated logistics for international group tours and managed business hospitality during Canton Fair, ensuring seamless operations.
- Managed international group tours and event logistics for Canton Fair China business tours.
- Planned finances, allocated budgets, and managed supply chains end to end.
- Ensured products and services met company standards and regulatory compliance through thorough checks and assessments.
Customer Service Representative
HSBC
Colombo, Sri Lanka
2023.04 - 2024.08
- Delivered exceptional customer service, proactively anticipating and addressing customer needs and requirements.
- Managed frontline accounts for customers facing credit challenges, ensuring compliance with banking regulations.
- Worked with legal teams to adhere to regulatory recovery guidelines, facilitating successful account resolutions.
- Maintained accurate records and managed complex cases using CRM systems.
Education
BSc (Hons) - Aerospace Engineering
Kingston University London
(Reading)2027-01
A-Levels - Higher Mathematics, Education
St. Peter's College
Colombo2022-01
Certificate of Higher Education -
Colombo Academy of Language Skills & Dramatic Art
sri Lanka2018-01
Skills
- Event logistics management
- Business operations understanding
- Employee training
- Customer relationship building
- Outstanding customer service
- Customer relationship
- Staff scheduling
- Team leadership
- Leadership
- Excellent communication
- Product display creativity
LANGUAGES
English (Fluent)
Sinhala (Native).
Timeline
Assistant Manager
Kango Overseas Holidays Pvt Ltd & Kango Trading Pvt Ltd (Sri Lanka)
2025.07 - 2026.09
Customer Service Representative
HSBC
2023.04 - 2024.08
BSc (Hons) - Aerospace Engineering
Kingston University London
A-Levels - Higher Mathematics, Education
St. Peter's College
Certificate of Higher Education -
Colombo Academy of Language Skills & Dramatic Art