Tímea Surinya
Budapest
Summary
Experienced and committed Master Data Management Team Leader with 5+ years leading Customer Database Teams and supporting Sales Support stakeholders, Detailed orientated individual experienced in administrative procedures and business operation. Oversees day-to-day duties with strong planning and organisation skills to delivers projects and BAU activities in timely manner, seeking challenges to create positive values.
Overview
12
12
years of professional experience
Work History
Senior Team Leader - Master Data Management
Avis Budget Group International
Budapest
02.2022 - Current
- Supervising 4 Customer Database Teams (approx. 30 FTEs) based on regional setup.
- Ensuring operational performance metrics, service standards are met.
- Supporting and leading automation and process standardisation initiatives within the Customer Database Teams.
- Strong partner management focus in sales and sales support areas.
- Leading role in Salesforce system implementation project
- Identifying and proactively acting on issues impacting team performance and cohesiveness.
- Establishing team goals, delegated tasks and setting clear deadlines.
- Coordinating hiring, recruitment and training strategies to build successful administrative team.
Team Leader - Master Data Management
Avis Budget Group International
Budapest
04.2019 - 02.2022
- Leading back-office Customer Database Team supporting Central and Western European countries.
- Ensuring the process based team structure transformation replacing the country based setup.
- Strong focus on re-structuring the team resources based on business needs due to the epidemic situation
- Daily/weekly partner calls and partner management
Senior Specialist - Database & Sales Support
Avis Budget Group International
Budapest
10.2017 - 04.2019
- Coordinating team work on daily base, monitoring daily activity and results.
- Coordinating major projects and mass updates.
- Quality check.
- Training and onboarding new team members.
- Introducing a new ticketing tool system.
Specialist - Database & Sales Support
Avis Budget Group International
Budapest
06.2014 - 10.2017
- Handling customer queries.
- Managing and updating customer databases.
Specialist - Customer Service
Avis Budget Group International
10.2013 - 06.2014
- Handling incoming customer queries
Trainee - Cash Application
Avis Budget Group International
Budapest
05.2012 - 10.2013
- Management of incoming payments, cooperation with collectors.
- Supporting senior colleagues in daily administrative activities.
Education
BSc - Philologist in German Studies
Eötvös Loránd University
BudapestGerman nationality studies
Friedrich Schiller Gymnasium
Pilisvörösvár Skills
MS Office
Salesforce, Workday, Nexon
Team Management
Process optimization/improvement
Analytics/Effective planning
Problem solving
Decision making
Languages
English
Upper intermediate (B2)
German
Upper intermediate (B2)
Hungarian
Proficient (C2)
Affiliations
- Sport
- Horse Riding
- Travel
- Education
- Photography
Timeline
Senior Team Leader - Master Data Management
Avis Budget Group International
02.2022 - Current
Team Leader - Master Data Management
Avis Budget Group International
04.2019 - 02.2022
Senior Specialist - Database & Sales Support
Avis Budget Group International
10.2017 - 04.2019
Specialist - Database & Sales Support
Avis Budget Group International
06.2014 - 10.2017
Specialist - Customer Service
Avis Budget Group International
10.2013 - 06.2014
Trainee - Cash Application
Avis Budget Group International
05.2012 - 10.2013
BSc - Philologist in German Studies
Eötvös Loránd University
German nationality studies
Friedrich Schiller Gymnasium
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