Tom Kitchen

Varied role including;

• Food preparation, Bartending, Reception, Reservation control while maximising guest experience.
• Providing local information to tourists for an enriched experience.
• Handling queries and resolving any complaints to achieve positive customer relations.
• Communicating effectively with other hotel departments for seamless service delivery.
• Ensuring all guest requests are met promptly, enhancing overall satisfaction.
• Performing administrative tasks efficiently, aiding daily hotel operations.
• Maintaining a clean and tidy reception area to create a welcoming atmosphere.
• Upholding strict confidentiality of guest information as part of duty of care.

• Served customers with a friendly demeanour, promptly taking orders and delivering beverages.
• Worked well within a cohesive team to create a friendly atmosphere customers enjoyed.
• Adapted to busy periods by efficiently managing multiple customer orders simultaneously.
• Processed payments efficiently, using cash registers and card payment systems accurately.
• Upheld high standard of cleanliness in all work areas to comply with health and safety regulations.
• Developed a loyal customer base through exceptional service and personal interaction.
• Oversaw opening and closing duties, including cashing up, securing premises, and preparing for the next business day.

• Supervised a wider team, coordinated training and mentoring for team members, maintaining a skilled and well-performing group.
• Health and safety responsibilities
• Resolved customer queries and problems using effective communication and providing step-by-step solutions.
• Promoted the wider offer of the leisure centre through conversations around gym memberships etc
• Greeted guests upon arrival, providing a warm welcome and directing them to their seats.
• Implemented feedback from customers to improve service levels and guest satisfaction continuously.
• Participated in training new staff, sharing knowledge and best practices for service excellence.
• Engaged with customers to better understand needs and deliver excellent service.

• Aided in the coordination of weekly Cub meetings.
• Successfully conducting independent sessions.
• Engaged with young people to better understand their individual needs.