Photography, Art/Painting, Volunteering, Cooking (Italian), Traveling, Yoga
Tizita Kidane
London
Summary
A dynamic and analytical professional passionate about data analytics and leveraging technology to drive business insights. Currently working as a Data Analyst at Swiss Re, one of the world's leading reinsurers, with extensive experience in data management, coding, and process automation. Proficient in various data analysis tools and techniques, including Python, Excel, SQL, Power BI, and Tableau. Demonstrated success in improving operational efficiency and enhancing client satisfaction through data-driven solutions.
Recently completed certifications in Data Analytics and Python from BrainStation, equipping me with strong programming skills, data manipulation techniques, and the ability to derive actionable insights from complex datasets. Additionally, I run my YouTube channel with 5,000 followers, encouraging young people to leverage free courses to enhance their skills.
Overview
10
10
years of professional experience
1
1
Language
Work History
Data Analyst
Swiss Re
10.2023 - Current
- Responsible for client data ingestion, ensuring seamless integration of external client data to enhance analytics capabilities and provide valuable insights
- Analyzed client data, including interpretation of product information and alignment to our systems, focusing on life and health insurance products
- Translated data to Swiss Re formats and standards, coding and unit testing mapping routines to transform the data using Slim Data Mapping Tool (SDMT)
- Conducted system and user testing, including integration with other applications
- Developed and maintained key metrics to measure product success
- Designed, mapped, and coded complex and unique client data setups
- Collaborated with cross-functional stakeholders, such as Technical Accounting, Experience Studies, Valuation, and Inforce Optimization, to gather and document product requirements
- Led the claims automation project, involving coding and mapping client data into the system for automation, improving processing efficiency by 20%
- Created and ran reports using Power BI and SQL for in-depth data analysis
- Provided regular feedback and suggestions for improving internal processes and procedures
- Demonstrated a strong interest in problem-solving, continuously seeking solutions and implementing fixes to improve systems
- Proficient in ETL processing and data integration to streamline data workflows and enhance data accuracy.
Technical Accountant
Swiss Re
01.2021 - 10.2023
- Analyzed, interpreted, and entered data into internal systems, enhancing data accuracy.
- Clarified discrepancies and coordinated the financial reconciliation process, reducing errors.
- Interacted with internal and external stakeholders to resolve issues and validate client data, boosting client satisfaction.
- Supported the team in meeting delivery of core KPIs and goals.
- Automated and digitized core processes to work more efficiently, improving processing time.
- Controlled and consistently improved the quality of the data received.
- Managed the R2R business and handled complex queries and rate calculations.
- Assisted the claims department, streamlining claim processing procedures.
- Organized workflow, set priorities, and ensured deadlines were achieved.
Insurance Advisor
Quote Me Today Ltd
11.2018 - 01.2021
- Developed positive relationships with existing and new clients by delivering exceptional customer experience
- Responded promptly to client requests relating to their motor trade, driving school, and business insurance policies
- Ensured all documentation received was accurate and stored correctly
- Liaised with insurers and providers to discuss cases
- Maintained accurate records of discussions and correspondence with customers
- Processed client accounts in accordance with office procedures and regulations
- Followed up with customers to ensure satisfaction with the solution provided, ensuring customer retention
- Handled high-volume calls efficiently, reducing abandonment calls by 3%.
Client Relationship and Operations Specialist
Alek Terrazzo Ltd
02.2015 - 09.2018
- Managed daily operations within the sales department and maintained relationships with customers
- Developed new and strengthened existing accounts with clients, increasing client base by 30%
- Analyzed data and economic indicators to identify sales opportunities, actively following up on market trends and competitors' activities
- Led the development, analysis, design, and modification of a CRM system, resulting in higher profitability and operational efficiency
- Implemented process improvements to streamline operations and reduce costs by 15%
- Conducted regular audits to ensure compliance with industry standards and regulations
- Collaborated with cross-functional teams to identify and resolve operational issues
- Provided strategic recommendations to senior management based on data analysis and market trends
- Developed training materials and conducted workshops to enhance employee skills and knowledge in operational excellence.
Market Researcher (Temp)
Facts International
12.2014 - 01.2015
- Conducted customer satisfaction surveys over the phone with medical professionals in Italy (speaking Italian)
- Recorded verbatim translations of comments and used the feedback for market reports
- Exceeded interview targets and reached the highest performance targets within the team.
Education
Python Certificate -
BrainStation
05.2024 -
Data Analytics Certificate -
BrainStation
07.2024 -
MSc International Business -
Canterbury Christ Church University
09.2013 - 9 2014
BSc Business Studies and Human Resource Management -
Canterbury Christ Church University
09.2010 - 6 2013
Diploma di Maturità in Accounting & Bookkeeping -
Equivalent To International Baccalaureate
09.2005 - 7 2010
Skills
Data Analysis
Interests
My YouTube channel with 5,000 followers focused on encouraging young people to leverage free courses to enhance their skills
Timeline
Data Analytics Certificate -
BrainStation
07.2024 -
Python Certificate -
BrainStation
05.2024 -
Data Analyst
Swiss Re
10.2023 - Current
Technical Accountant
Swiss Re
01.2021 - 10.2023
Insurance Advisor
Quote Me Today Ltd
11.2018 - 01.2021
Client Relationship and Operations Specialist
Alek Terrazzo Ltd
02.2015 - 09.2018
Market Researcher (Temp)
Facts International
12.2014 - 01.2015
MSc International Business -
Canterbury Christ Church University
09.2013 - 9 2014
BSc Business Studies and Human Resource Management -
Canterbury Christ Church University
09.2010 - 6 2013
Diploma di Maturità in Accounting & Bookkeeping -
Equivalent To International Baccalaureate
09.2005 - 7 2010
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