Lilian Makundi
Mbeya
Summary
Proven expertise in records management and electronic records, honed at Fanikiwa Microfinance Company Limited, where I spearheaded initiatives to enhance efficiency and accuracy. My collaborative approach and adept use of Microsoft Office have driven significant improvements in information management processes, achieving streamlined operations and superior data integrity. .
Overview
9
9
years of professional experience
Work History
Microfinance Records Officer
Fanikiwa Microfinance Company Limited
09.2023 - Current
- Advised management on best practices for records management, supporting company-wide initiatives to improve efficiency.
- Conducted regular audits of record-keeping systems to identify areas of improvement and implement corrective measures.
- Established backup procedures for critical documents, safeguarding against potential loss due to natural disasters or other unforeseen events.
- Enhanced records accuracy by implementing a comprehensive filing system and verifying all documents upon entry.
- Assisted in the creation of records-related policies and procedures, contributing to a comprehensive approach to information management across the organization.
- Maintained strict confidentiality standards, ensuring the privacy of sensitive information for clients and employees.
- Streamlined records retrieval processes, reducing wait times for internal and external stakeholders.
- Managed physical storage units, maintaining organization and accessibility of archived files.
- Facilitated seamless transitions between paper-based and electronic record-keeping systems by developing clear guidelines for staff members to follow during migration periods.
Data Management Officer
Tanzania Bureau of Statistics
08.2021 - 08.2023
- Streamlined data management processes by collaborating with team members to identify areas of improvement.
- Enhanced data organization by creating and maintaining comprehensive filing systems for digital and physical records.
- Maintained the integrity of sensitive information by adhering to strict confidentiality protocols and security measures.
- Assisted with migrating large volumes of data onto cloud-based storage platforms, maintaining the integrity and accessibility of valuable information resources.
- Reduced errors in data entry by conducting thorough reviews and implementing corrective actions when necessary.
- Performed regular backups and archiving activities, ensuring long-term preservation of critical business information.
- Automated repetitive tasks through scripting or macros, increasing overall productivity within the department.
- Improved data accuracy by implementing strict quality control measures for data entry tasks.
- Ensured timely completion of projects by prioritizing tasks based on deadlines and workload distribution.
- Troubleshot data-related problems and coordinated maintenance or modifications to correct defects.
Front Office and Records Management Officer
FRECO EQUIPMENT SUPPLIES LIMITED
04.2020 - 08.2021
- Scanned paper documents into computer and assigned identification numbers to simplify tracking process.
- Engaged in daily communications with internal partners and identified document-related issues that required interdepartmental cooperation.
- Received and categorized incoming purchase requests begin document processing sequence.
- Maintained company's document tracking database to follow documents' migration through processing sequence.
- Adhered to established procedures for handling sensitive and classified documents to retain chain of custody integrity.
- Invoiced government, private sector and other clients for completed information requests.
- Enhanced information retrieval times with the implementation of a comprehensive indexing system for all stored documents.
- Developed customized filing systems tailored specifically to individual department needs, resulting in increased efficiency and ease of use.
- Coordinated the timely destruction of outdated files, adhering to established retention schedules while freeing up valuable storage space for future use.
- Provided excellent customer service when responding to internal requests for information or assistance related to recordkeeping matters.
- Created detailed reports on recordkeeping activities, enabling senior leadership to make informed decisions regarding budgetary allocations and future resource needs.
- Managed offsite storage facilities for archived records, maintaining an organized inventory system for easy retrieval when needed.
- Trained new staff members on proper records management procedures, fostering consistency across all departments.
- Reduced lost or misplaced documents by implementing effective tracking and monitoring systems for file movement within the organization.
- Conducted regular audits of stored files, ensuring compliance with regulatory standards and internal policies related to record retention and disposal.
Records Assistant Officer
National Electoral Commission
05.2015 - 05.2017
- Improved process efficiency with routine audits of record databases, identifying discrepancies, and taking corrective actions as needed.
- Supported department goals by creating detailed reports on records metrics and trends analysis.
- Utilized database management software proficiently for quick navigation between multiple systems while completing daily tasks.
- Facilitated training sessions for new staff members on proper recordkeeping procedures and best practices.
- Maintained high-quality customer service during interactions with both internal employees seeking records assistance or external clients requesting file access.
- Ensured data protection by adhering to proper confidentiality procedures when managing sensitive records.
- Reduced misplaced documents by maintaining a well-organized record storage area.
- Conducted regular file purges according to established schedules, reducing unnecessary clutter in storage areas while preserving vital documents securely.
- Provided excellent customer care by responding to inquiries and requests for information.
- Maintained accuracy of records by verifying accuracy of data in records.
- Transferred inactive records to storage to free up space and preserve history.
- Created and maintained electronic filing system for quick and easy retrieval of records.
- Assisted with record management system implementation and maintenance to streamline operations.
- Utilized document imaging software to index, store and retrieve records.
- Destroyed records in line with retention schedules to protect confidential information and comply with regulations.
- Maintained organized filing system to facilitate easy retrieval of documents.
- Archived and disposed of documents according to established policies.
Education
High School Diploma -
Tanzania Public Service College (TPSC)
Dar Es Salaam, Tanzania04.2014
High School Diploma -
Tanzania Public Service College (TPSC)
Dar Es Salaam, Tanzania 04.2013
High School Diploma -
Annagamazo Secondary School
Arusha, Tanzania 10.2007
Skills
- Microsoft Office
- Retention Scheduling
- File Maintenance
- Records Management
- Electronic Records
- Archiving Techniques
- Filing systems
- Document Scanning
Languages
Chagga, English
Native language
Timeline
Microfinance Records Officer
Fanikiwa Microfinance Company Limited
09.2023 - Current
Data Management Officer
Tanzania Bureau of Statistics
08.2021 - 08.2023
Front Office and Records Management Officer
FRECO EQUIPMENT SUPPLIES LIMITED
04.2020 - 08.2021
Records Assistant Officer
National Electoral Commission
05.2015 - 05.2017
High School Diploma -
Tanzania Public Service College (TPSC)
High School Diploma -
Tanzania Public Service College (TPSC)
High School Diploma -
Annagamazo Secondary School
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