Titose Galani
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Operations Manager
Standard Chartered Bank
01.2018 - 12.2021
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Developed and implemented operational procedures to ensure quality standards are met.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
Health and Safety Officer
Standard Chartered Bank
04.2013 - 12.2021
- Conducted safety inspections of work areas to identify and eliminate potential hazards.
- Developed and implemented health and safety policies, procedures, and programs to ensure compliance with applicable regulations.
- Investigated accidents, injuries, or illnesses to determine causes and preventive measures.
- Prepared reports documenting incidents, findings, corrective actions taken.
- Ensured that all workers are aware of their responsibilities for health and safety at work.
Client Service Manager
Standard Chartered Bank
01.2015 - 12.2017
- Developed and managed client relationships to ensure satisfaction with services provided.
- Provided timely responses to customer inquiries and requests for service.
- Maintained accurate records of customer interactions and transactions.
- Developed and implemented processes for improving client service delivery standards.
Bank Teller
Standard Chartered Bank
09.2008 - 01.2015
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Maintained confidentiality of bank records, transactions and customer information.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
Education
Diploma in Mental Health
Alison
01-2024
Diploma in Caregiving
Alison
01-2023
Occupational Health And Safety
Fire Safe Emergency Services
Botswana03-2013
Certificate in Business Skills
NIIT
Botswana11-2012
Certificate in Information Technology
NIIT
Botswana11-2012
Skills
- Safety Compliance
- Customer Service Excellence
- Personal Care
- Active Listening Skills
- Attention To Detail
- Compassionate Client Care
- Healthcare Expertise
- Relationships And Rapport
- Data Entry
- Team Collaboration
- File And Record Keeping
- Client Relations
Certification
Drivers License
-Class B (International Drivers license)
-Prdp-goods
-Prdp-passengers
References
References available upon request.
Timeline
Operations Manager
Standard Chartered Bank
01.2018 - 12.2021
Client Service Manager
Standard Chartered Bank
01.2015 - 12.2017
Health and Safety Officer
Standard Chartered Bank
04.2013 - 12.2021
Bank Teller
Standard Chartered Bank
09.2008 - 01.2015
Diploma in Mental Health
Alison
Diploma in Caregiving
Alison
Occupational Health And Safety
Fire Safe Emergency Services
Certificate in Business Skills
NIIT
Certificate in Information Technology
NIIT
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