TITO AFOKE
London
Summary
Commercially astute HR Assistant with a proven track record delivering end-to-end recruitment, onboarding, and operational support within fast-paced, high-volume environments including Amazon, Deliveroo, and Manchester City. Combines a strong foundation in UK employment law and policy implementation with a successful background in B2B sales and account management for 30+ FTE daily. Proven ability to handle highly confidential employee data, manage diverse stakeholder relationships, and leverage data analysis to align HR initiatives with broader business objectives.
Overview
3
3
years of post-secondary education
7
7
years of professional experience
Work history
Human Resources and Recruitment
RSVP
London
2023.05 - 2026.07
- Provide end-to-end HR administrative support to ensure efficient daily HR operations and compliance with company policies and UK employment legislation
- Recruiting for brands such as Manchester City, Deliveroo Amazon Audible & Autoglass
- Maintain accurate and up-to-date employee records across digital and physical filing systems
- Support recruitment processes by posting vacancies, shortlisting, coordinating interviews, and liaising with candidates throughout the recruitment lifecycle
- Deliver onboarding, induction, and orientation sessions for new starters, ensuring a positive employee experience
- Assist with payroll preparation by supplying accurate data relating to absences, overtime, bonuses, and annual leave
- Prepare HR reports covering recruitment activity, training, performance management, and employee relations metrics
- Act as a first point of contact for employee queries, grievances, and disciplinary matters, escalating appropriately where required
- Coordinated HR projects including training sessions, internal meetings, and employee engagement surveys
- Take and distribute accurate minutes for HR meetings and track follow up actions
Account manager
Uswitch
London ,UK
2019.06 - 2022.06
- Maintained regular communication with clients to support retention, identify opportunities, and maximise account value.
- Collaborated with internal teams to ensure seamless service delivery and a positive customer experience.
- Handled customer escalated concerns professionally, delivering timely resolutions and strengthening client relationships.
- Provided guidance on energy suppliers and OFGEM regulations, enabling customers to make informed decisions.
- Monitored account activity and customer feedback to identify service improvements and enhance client engagement.
- Worked closely with Client Services and senior stakeholders to support customer retention initiatives and identify upselling opportunities, contributing to a 15% increase in upsell conversions.
- Prepared account updates, maintained accurate customer records, and ensured all documentation was completed to a high standard.
- Supported the delivery of business objectives by balancing customer needs with commercial goals and service excellence.
Education
BA (Hons) - Creative Performance
University of Essex
2011.01 - 2014.01
Skills
- End-to-End Recruitment
- Employee Lifecycle & Onboarding
- UK Employment Law & Compliance
- Data Privacy & Confidentiality
- Cross-Functional Stakeholder Management
- Data Analysis & HR Metrics
- B2B & Commercial Communication
- Agile Problem Solving
- Quality Assurance
LANGUAGES
ENGLISH Native
SPANISH Intermediate
Accomplishments
- Supported effective onboarding processes, improving new starter engagement, and compliance Describe what you did and the impact it had.
- Improved data accuracy and reporting quality through structured HR administration practices Describe what you did and the impact it had.
- Successfully transferred supervisory and client-management experience into people-focused HR support Describe what you did and the impact it had.
- Recruited over 300 employees for multiple brands such as : Manchester City , Amazon Audible, Autoglass, Deliveroo, Weber and many more
TRAINING / COURSES
Introduction to Neuro-Linguistic Programming (NLP)
University of Essex
References
References available upon request.
Timeline
Human Resources and Recruitment
RSVP
2023.05 - 2026.07
Account manager
Uswitch
2019.06 - 2022.06
BA (Hons) - Creative Performance
University of Essex
2011.01 - 2014.01