Titilayo Adediran
Denny
Summary
Enthusiastic and performance driven Customer Service Professional with 5+ years experience in customer support roles and archival services. Highly organized and skilled in the field of provision of access to records used for research.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Team Member
Travelodge Hotel
Beancross, Falkirk
07.2023 - 05.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Addressed and resolved customer complaints in polite and professional manner.
Call Center Agent
Bill gosling outsourcing
Glasgow Scotland
05.2023 - 07.2023
- Managed complaints with calm, clear communication and problem-solving.
- Identified issues, analysed information and provided solutions to problems.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Demonstrated outstanding product knowledge to achieve high customer satisfaction levels.
- Actively listened to customers to fully understand requests and address concerns.
Archivist
National Archives Of Nigeria
Ibadan, Nigeria
09.2017 - 02.2023
- Advised and supported over fifty visitors daily on how to access, interpret and use archives.
- Researched origin, distribution and use of cultural materials.
- Protected cultural art, documents and artefacts to preserve value.
- Directed volunteers and employees engaged in cataloguing, designing exhibits and recording artefacts.
- Preserved historically significant and valuable documents.
- Planned and implemented digital archive management and electronic records storage.
- Assisted researchers and made materials available to the public through scan and copied
Education
Master of Science - Industrial Sociology
University of Ibadan
01.2018 - 06.2019
BSc - Sociology
University of Ibadan
09.2009 - 06.2013
Skills
- Issue Resolution
- Customer communications
- Problem-solving skills
- Gathering information
- Answering questions
Timeline
Team Member
Travelodge Hotel
07.2023 - 05.2024
Call Center Agent
Bill gosling outsourcing
05.2023 - 07.2023
Master of Science - Industrial Sociology
University of Ibadan
01.2018 - 06.2019
Archivist
National Archives Of Nigeria
09.2017 - 02.2023
BSc - Sociology
University of Ibadan
09.2009 - 06.2013