Tismy Thomas
Coventry,West Midlands
Summary
Customer-focused team leader with over 4 years of experience in retail supervision, team development, and customer service. Skilled in operational planning, reporting, and managing checkout teams to deliver fast and friendly service. Proficient in using digital tools to coordinate schedules, monitor service dashboards, and maintain accurate records. Known for building supportive teams, resolving customer issues effectively, and creating high-performance cultures.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
Work history
Retail Volunteer
The Myton Hospices
Coventry
01.2024 - 07.2025
- Assisted customers and supported team members in daily operations
- Maintained an organised, friendly store environment
- Supported sorting and stock replenishment
- Operated the till under supervision and handled basic cash transactions
- Provided excellent customer service by answering queries and offering product suggestions
- Collaborated with other volunteers to ensure smooth day-to-day running of the shop
Team Leader
Reliance SMART Superstore
Idukki, , India
06.2018 - 01.2023
- Supervised checkout operations, customer service desks, and stock teams
- Used point-of-sale (POS) systems and shift planning software to coordinate team activities
- Trained staff on technical systems and cash register handling
- Tracked daily sales and service reports to improve performance
- Delegated tasks based on priorities, reducing customer queue times
- Led customer service initiatives that increased satisfaction and team morale
Admin Assistant
Century Polymers
Kollam
01.2015 - 01.2016
- Handled office tasks, emails, and appointment scheduling
- Maintained digital records and performed accurate data entry
- Used Microsoft Office tools to prepare reports and maintain documentation
- Managed visitor logs and welcomed clients in a professional manner
- Supported payroll preparation by gathering and entering staff attendance data
- Monitored inventory and ordered office supplies to ensure continuous operations
Education
MSc - Global Healthcare Management
Coventry University
01.2023 - 01.2024
Master of Social Work -
Mahatma Gandhi University
08.2016 - 06.2018
BA - English Language & Literature
University of Kerala
01.2012 - 01.2015
NVQ Level 1 - Customer Service
St. Francis Employability Centre
Coventry 12.2024 - 02.2025
Skills
- Leading and Developing Teams
- Customer Service & Conflict Resolution
- Checkout, Kiosk & Front-End Operations
- Cash Handling & Compliance
- Scheduling & Shift Planning
- Relationship Building & Communication
- Microsoft Office (Excel, Word, Outlook)
- Data Entry & Record Maintenance
- Flexible Across Departments & Shifts
Timeline
NVQ Level 1 - Customer Service
St. Francis Employability Centre
12.2024 - 02.2025
Retail Volunteer
The Myton Hospices
01.2024 - 07.2025
MSc - Global Healthcare Management
Coventry University
01.2023 - 01.2024
Team Leader
Reliance SMART Superstore
06.2018 - 01.2023
Master of Social Work -
Mahatma Gandhi University
08.2016 - 06.2018
Admin Assistant
Century Polymers
01.2015 - 01.2016
BA - English Language & Literature
University of Kerala
01.2012 - 01.2015
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